Re: Latest update on January 5, 2026 crashes when going to a regional city

When you tap on the holiday tree it has a toggle button to switch between snow and no snow.

To turn off the effects - tap on the building in question and toggle the orange slider to off.

How do I turn off Holiday tree effects /other city wide effects?

Switching off snow effect from holiday tree solved the problem. I would have never thought to do that.    Thanks for the advice. 

That solved the problem

Having the same problem,.game crashing when travelling between regions

Buy an Iphone 17 pro. Problem solved.

I switched oof the holiday tree, I can travel now, but when I switch it on again the same problem again, the game shuts off.

I didn't pay to get this problem, I hope they can fix this, it only began when the game was updated.

Correct, I can travel now

I'm having the same issue except I was able to travel to my frosty region without it crashing but now when I try to get back to my main city where all my factories are  and all my other buildings to make items are it crashes immediately. It also crashes when i try to go to all other cities! I cant do any assignments in the mayors pass or anything since I cant get back to my main city. This is the worst!!! I've been playing this game for like 8 years and I've tried EVERYTHING to fix it!!! They better fix this soon!!! 

Can't do anything, crash going anywhere.

Same here, try to travel to Sunny Isles and gone.

same

I’ve noticed now, it also crashes when trying to make a purchase in the marketplace

Having the same issue, crashes. I’ve deleted the game and reinstalled on my iPad, no change. Same issue on my phone using cell data