Additionally, I had trouble downloading the extra stuff once the app updated. I had to delete and reinstall the app altogether to even get this far.. and yes, I’m connected to the internet. I’m using the same device to upload this issue.
anyone experience this?
Additional details - the error occurred when trying to load my city after deleting/reinstalling the app. Now the app is stuck on connecting to server
Same issue here. I reinstalled the game on my iPad, went through the tutorial, connected to my account, and now the game doesn't even start.
I tried reinstalling the game because Competition of Mayor's stopped working for me last week. It would just show me loading progress for about 30 seconds and then tell me I need to be online to participate in CoM. So frustrating.
At least I know I’m not alone now. I’ve even reset my iPad and that hasn’t helped.
I submitted a ticket here. Maybe do the same so EA can see it’s not isolated to one user!
Thanks! I've submitted a ticket 5 days ago when my Mayor's Competition stopped working, still not much help from EA support.
I'm having the same issues on iPhone and iPad.
After updating the app earlier this week, i'm stuck loading some additional data, or even getting online with the game.
Deleting and reinstalling did not solve the issue, and both devices are online and have proper connections.
This may be an App Store issue, but out of curiosity were your cities backed up on App Store and/or Facebook before updating or uninstalling? If so, have you clicked the tools or settings icon and reconnected to the App Store and or FB, whichever you used before? Just an idea while your waiting for a response from support.
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My city is backed up to Facebook.
However, the app got stuck during starting and downloading some data.
Reinstalling doesn’t do anything, apart from the game claiming it has no internet connection and eventually getting stuck again downloading stuff
Thanks for the suggestion but my city is backed up by all 3 options (apple, FB, Game Center).
also - Ea responded to me but sent basic troubleshooting steps that I’ve already tried….
Yes, my city was backed up with Game Center. I was able to reinstall the game, go through the tutorial, click the connect to Game Center button, select my old city, and after that the game started telling me I need to be online.
I just reinstalled the game one more time, and now I'm not even able to start a new city.
