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muthafnjones's avatar
muthafnjones
13 years ago

ERROR CODE SMCY-19: Could not communicate with the SimCity update server. Please see the customer support link for help.

Sigh. I waited a week to install this game. I find my Origin login from who knows how many years ago. Get SimCity: Limited Edition installed, click play and receive SMCY-26, first, which I have alrea...
Anonymous's avatar
Anonymous
13 years ago
Approved

I havethe same problem 2 days now and get log in. WHat do we do?!?!?!?!

  • MidgetKing1st's avatar
    MidgetKing1st
    13 years ago

    turn off your firewall but remember to turn it back on later

    • Anonymous's avatar
      Anonymous
      12 years ago
      Approved

      I already did that and I still have the same error.

      • MaxisBazajaytee's avatar
        MaxisBazajaytee
        Icon for EA Staff rankEA Staff
        12 years ago

        As the SMCY-19 error suggests, SimCity can't connect to EA. This is generally caused by one of the following:

         

        1. You have a Firewall that has blocked SimCity and Origin or is awaiting confirmation you would like to allow them access to the Internet. Add SimCity and Origin to the allowed applications list, also check Windows Defender.
        2. Same as above but your Anti-virus software may be blocking Origin or SimCity so add both to the safe applications list.
        3. You may have a modified hosts file in Windows that is blocking traffic to EA servers. Follow this Microsoft guide - http://support.microsoft.com/kb/972034

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