Ive a full region, but unfortunatelly one of my cities is in endless "rolling back" phase more than 1 week ago. Unfortunately there is no "ROLLBACK" or "ABBANDON" button to click.Does anybody any ideo how to fix this issue? I would be happy even with a city resetting, but I do not want a dead city in my region! Im on east Europe server 2, Re-Rain Land is the region name and Cedargates is the city.Thx in advance,Adrian

Oh my gosh, @nadrian80 - after all that work, I can imagine how frustrating it is to be faced with this error. The "rolling back" of cities usually happens when there's corruption in the save. Unfortunately, as I understand it, this corruption is likely on the server side where we won't be able to do anything about it.You can try repairing and recovering the game from your side, to see if you can get a good save to the server. First, be sure that you're always running Origin.exe and SimCity.exe "as administrator", while trying these steps and whenever you're playing the game. Delete the SimCityUserData folder (or move to desktop if you want to be super careful). Default location is C:\Program Files (x86)\Origin Games\SimCity\SimCityUserData The game will rebuild this folder when you log in, or repair the game. Log in and try to access the city in question. Try going into it from the main menu, rather than switching to it in region view. If it asks to roll back, let it try again.If that doesn't work, in Origin, right-click the SimCity icon and choose "repair game". Try the city again. If you still can't get it to work, navigate to the SimCityRecovery.exe file - default location is C:\Program Files (x86)\Origin Games\SimCity\SimCityRecovery\SimCityRecovery.exe - run "as Administrator". Do not use the shortcut on the menu for this, it tries to take you to a website that no longer exists.If none of that works - I am paging @EA_Mai now to see if she can do something on her end. The server-side city rollbacks could sometimes be taken care of by community managers back when the game was actively supported. I'm not sure if there's anything that can be done for them now, as there is no active development team working on the game anymore.Good luck - and happy building!

Hi BlackjackWidow,Thanks for the hints. Unfortunatelly none of them solved my problem ☹️Actually it seems that the Recovery option is not even exists. Ive started the file, it opened a webpage which says: "Sorry, that page doesn't exist!".What do you think, if I start a region in single play mode will I be able to transfer it to multi mode if I finished?

i will do that then hehe the chat talker advice me to make a new topic but this is fine also. again i dont see the reroll button or it is rerolling.. en again a few days ago i had in on region 1 and start over and now it happens on region 2.. but i will make a new game for the last time..

No that city of the picture i can't enter. if i try to enter. the game wil say Not avablie at this time..( and then the game will return to main menu) en yeah no roll back option and if i'm my town 2 then it lookes if my town is empty but as you can see on the second pic i have money and ppl living there ( this is the same problem on my first region) the red text is sying need Fireman!! hehe it was going of controle because of the roadshahaha. But somethin you said erlier i think is also true i think.. i played the city for a few hours that evening.. and wanted to make my second city in de region.. and when i wanted to go back to the first there was no first.. and you said it only happpend 1 or 2 times a year something like this but.. i have in on 2 region in 3 days of something ?

EH.. a few days ago i had the problem with Region 1 that 1 of my town was not accesible anymore so i started a new region the one you see on the pictures. on the second region wanted to start a second town and then i couldnt enter the first town anymore so i have problems with two 'saves' i will try another Server then. at this point i was on Europa west 3.. you will here from mesoonEDIT: ". I still think it's probably something to do with the main file on the server" i'm for sure it on the serve side.. reinstalled Origin and sim city/ delete the files in simcity/ tried to login on a computer of a friend.. but none didnt work

One of my cities is in endless "rolling back" phase

22 Replies

Anonymous
7 years ago
Unfortunatelly my problem is still exists ☹️

BTW, does EA calls this ... support? I have paid around 100EUR for the base game and the extension and when Id like to play with it, it freaks me out. Do you know how much time it takes to build up a whole (16cities) region???
And I cant believe that nobody would be able to reset a city in a region. I think just nobody wants to do it! (I understand, EA do not want to make any effort with a game which does not make any money, but I think this is unacceptable from customers point of view)

Thanks for notthing!
BlackjackWidow
Hero (Retired)
7 years ago
@nadrian80 wrote:
Unfortunatelly my problem is still exists ☹️

BTW, does EA calls this ... support? I have paid around 100EUR for the base game and the extension and when Id like to play with it, it freaks me out. Do you know how much time it takes to build up a whole (16cities) region???
And I cant believe that nobody would be able to reset a city in a region. I think just nobody wants to do it! (I understand, EA do not want to make any effort with a game which does not make any money, but I think this is unacceptable from customers point of view)

Thanks for notthing!
I'm really sorry that this problem happened to you. I certainly understand all the time and effort you put into the region and as a fellow player I feel your pain. I wish there was something else that could be done, but apparently there isn't.
As far as the support goes, please remember that SimCity is no longer actively supported by EA. They don't have SimCity development team anymore, there will be no more patches or updates. Because of the game being out of service life, there really is no one who could go reset your region. I know it's frustrating and I wish the answer were something else, but unfortunately - there's no one but us users to help each other.
The only thing help I can offer, since the problem seemed to occur with the European servers, is to suggest you use another regional server (one in the US, for instance), or to eliminate the possibility of a connection glitch entirely, use the program in single user mode so you're saving to your local hard drive. I wish there was more that I could do, unfortunately this is one of those things that can't be solved. ☹️

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One of my cities is in endless "rolling back" phase

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