Re: (PC) SimCity game crashes on tutorial launch
Most of the cases that I can find that experience an exit such as you've described were all being experienced during launch - it was an issue of the servers being overloaded and timing out on the tutorial. Obviously, none of the servers are overloaded like that any more, but I'm still leaning towards something that may be interfering with the game reaching a server.
- If you're using a proxy, try removing it.
- Repair the game:
- Delete the SimCityUserData folder. The default location is Program Files (x86)\Origin Games\SimCity\SimCityUserData (Don't worry about saving it, the game will recreate it on login)
- In Origin, right-click the SimCity icon and click "Repair"
- After the repair completes, open SimCity and restart the tutorial by going into the options menu and clicking "Getting Started"
- Try a different SimCity server - after you log in, you should be able to go to the bottom left of the screen to change the server. Maybe it's just a problem with a connection on one of the SimCity servers.
- If possible, try playing the tutorial in Offline mode. Before launching SimCity, go to the Origin menu > Go Offline. Launch SimCity and it should change to Single Player/Offline mode. Alternatively, you can stay online in Origin and choose the Single Player/Offline tab in the Main Menu, and try from there.
- Change the preferences.prop file & skip the tutorial
- Exit SimCity completely
- Open Preferences.prop with a text editor - Default location of the file is \Program Files (x86)\Origin Games\SimCity\SimCityUserData\Preferences
- Search for the entry "tutorial_MSTutorialMyFirstCity" and change the "0" to "1"
- Save the file (be sure you save the file as "preferences.prop" without a txt suffix)
- Relaunch the game; proceed to create a new region / city
If none of these work, try a Clean Boot https://help.ea.com/en/help/faq/how-to-clean-boot-your-pc/ and attempt to launch SimCity. If it launches, you'll have some detective work to do. Enable one startup program at a time, reboot, try SimCity, until you find the program that is blocking it. Once you find the offending program, disable or uninstall it. You should be able to launch SimCity successfully without doing the clean boot after disabling the offending program.
If you can either get the tutorial to load or skip the tutorial, then you may get an actual error message instead of getting to play. I'm hoping this is just a matter of server communication, but it's possible we might need to tweak something with the graphics settings. SimCity sometimes has an issue with newer graphic cards or UHD monitors. But it will be a fairly easy fix if that happens.
Hoping you sail through the tutorial this time 🤞
