Hi @SirArnett89 - Sometimes this is a connection issue. You said you checked your firewall settings - make sure SimCity.exe and Origin.exe are in your antivirus exception lists, too. Run both Origin.exe and SimCity.exe "as Administrator". If you have a sound management program called Nahimic 2 (it comes with MSI motherboards), uninstall it. Try restarting your router and computer. If it's still giving the same error, it's probably something to do with your account rather than the game.
For account issues, you can contact live support at help.ea.com.
To request a callback or speak with a chat adviser:
Click on your product Origin
Then select 'PC'
Manage my Account'
Can't log in
Finally, you can choose to receive a callback or begin a chat.
I hope this helps get you back into the game. Happy Building!
