I managed to fix it but boy is it a hassle. You have to download origin and the EA app and also find ,under your account, the redeem code section, then you have to type in the code on the back of the manual, after that it should say that the code has been redeemed and you can go into the EA app and download sim city 4 from there.
@EA_Cade , there's another forum thread right now (https://answers.ea.com/t5/Other-SimCity-Games/Simcity-4/td-p/8923659/page/2) that says you helped someone figure out how to redeem their original SimCity 4 CD keys onto the EA Play app?
I was cleaning out my stuff and found my old copy of Sim City 4, complete with manual and CDs and CD Keys. I downloaded the EA Play app on my current Windows 10 machine and tried redeeming the CD code, and it says "The product code you entered is not valid. Please re-enter the code.", despite me being the only owner of this game for years, back on my original computer. Is there a way to get it work still? Thanks!
Community ManagerI have the exact same issue. After searching online to resolve the issue I came across all these threads. I contacted EA support and they said I had to contact the retailer for a new code. The retailer was called GAME and they ceased operations in Ireland around 2012. I used to love playing this game but as I already own it I don't see why I should have to purchase it again. I even sent a picture of the box, CDs and the product code to EA support but had no luck ☹️
