Forum Discussion
Hi @phusy1987 - I moved your message into its own thread.
SimCity 4 Deluxe on CD uses an old DRM security called SecuROM. Microsoft removed all support for the copy protection program in 2015, so none of those CDs will run in Windows.
If you still have the packaging you should try to add the CD key to Origin to register the game. Then you can download & play the digital version. Unfortunately, the CD keys from these older games frequently will not work when input into Origin.
If it doesn't work, Contact EA and see if they can help. Officially, they will ask for proof of purchase, but depending on how long you've had the CDs, they might be able to find it already registered to an old account of yours, or accept other proof that you own the CD. Be aware if you recently purchased a used game, it's possible the key has already been used. If that's the case, you'll want to return it to the seller. Once a game is registered to an account, it's linked to that account and can't be reused.
Be aware that due to the current worldwide pandemic, EA's customer support availability has been temporarily changed:
@EA_Arcadia wrote:
- Phone support will be closed for all languages
- Arabic and Dutch language support will be closed for email, chat and phone options
- English Support hours will be reduced to 8:00 a.m. to 11:00 p.m, UTC Monday - Saturday
Full details here: https://answers.ea.com/t5/EA-General-Questions/IMPT-Support-Options-Update/m-p/8864042
I can confirm. EA is not supporting a workaround to this nor is EA Support actually doing anything about it. This game in CD form is a dead end. Don't support EA if you can help it, but this is simply bad form by EA overall. They ruined this game.