Sim City 4 wont load on windows 10
Link does not work??? Please help. Thank you.
Forum Discussion
Hi @JBook07 - I understand your frustration, however this game was released in 2003 and the CDs were programmed for install under Windows 98. It's unfortunate about the DRM, because it does create issues when you pull that old CD out and want to play it, but support for SecuRom has long been removed for good reason.
EA requests some proof of purchase or a way of determining that your CD was yours, and I believe they have to look to see if the CD has been registered to an account previously. In any case, if someone can provide the requested information, there can be a chance to get the digital code. If not, then yeah - it's best to just buy the digital version. It does go on sale quite often for a pretty reasonable price, if you want to look around.
Sorry they were unable to help you.
"EA requests some proof of purchase or a way of determining that your CD was yours, and I believe they have to look to see if the CD has been registered to an account previously. In any case, if someone can provide the requested information, there can be a chance to get the digital code. If not, then yeah - it's best to just buy the digital version. It does go on sale quite often for a pretty reasonable price, if you want to look around."
@BlackjackWidow:They don't have the tools to look. This purchase of the complete game (and expansion pack) was not registered to anyone besides me. EA Support didn't even bother with the steps you have suggested. This was a game that was programmed for Windows 98 yes, and the SecuROM DRM was problematic then, that's in part why Microsoft pulled it from support over security issues. The EA Support team was not helpful, your answer was mistaken and frankly perpetuates the problem. EA simply isn't supporting actual customers of this game and blaming Microsoft, users, anyone else for their own programming and sales decisions.
This is on EA wholly. They didn't even ask for proof or purchase. I am writing to this forum because they asked me to. They aren't supporting this game. They aren't honoring digital codes and claiming it's a new game. This is bunk, and I firmly disagree it is reasonably priced for what they call a "legacy game."
EA has not done right in this instance, and your information is out of date. Repurchasing a game I bought because of poor customer service is the absolutely worst advice you or anyone else remotely supporting EA should advocate. Ask for yourself, but don't provide false information for other EA customers. It's wrong. Your response is wrong. Flat wrong.
EA_AticDICE Team
Hey there, @JBook07
I understand the frustrations to keep contacting support. What I can recommend, is when reaching out have your proof of purchase attached to your case of the game to make sure that support has everything they need. When you are in contact with them.
For Support saying that we don't support very old games is correct but they can help with old games if they exist on Origin./Atic
@EA_Atic, I did offer this at the time of creating of the ticket. They claim SimCity 4 (and its constituent expansion pack, Rush Hour, which I have proof of purchase too) does not exist on Origin, so proof of purchase was not even offered as a solution. I was told it was a "legacy game" and that the complete game is a new game and that they could not assist me "because we no longer have the tools."
While I appreciate your follow up, EA Support and EA has changed compared to how you and others on this forum have stated, and not for the better. This experience on this forum is both frustrating and as ineffective as EA Support. Your assistance, while is appreciated, does not work with EA Support. Please stop suggesting ineffective support and realize this is EA's own decision. The game DOES exist on Origin. They should stop blaming paying customers or calling legacy games that when they exist on Origin and they sold expansion packs at full price to paying customers to no longer support a digitization of it. It is simply wrong to do so, as others on this forum haven't confirmed for themselves. EA should actually do better as a game publisher, and this forum should be better, too. They are no longer supporting SimCity 4 on Windows 10 and are no longer supporting SimCity 4 / Rush Hour proof of purchase. If EA is even paying attention to this forum, they should clarify.They have denied my claim and continue to do so at every level I have spoken every level at EA. Your repeating of the the advice is simply not accurate.
If you can actually help, great. But I do not expect EA to change this policy or behavior, and it's wrong. WRONG.
At this point, and after the effort, why would I want to play another EA game or bother with such out-of-date community of support? Why would anyone pay for another game for this kind of support from EA Support itself? Why would you and the rest of this forum continue to offer the same outdated and unhelpful advice?
EA does not support this game (SimCity 4 / Rush Hour expansion as individual verified purchases) on Windows 10 in moving to Origin. Period.- @JBook07 I wish I would have seen this thread earlier. I just got stuck in the same "not our problem" customer support. I was told to go where I bought it.
I'm unsure where I bought it and certainly don't have a receipt from 10-15 years ago. VERY frustrating.
