I can no longer play my sim city complete edition because of it won't launch, it goes through updates, but won't install and I can't remove the game to re-install. I also can't re-buy the program because it says I already own it. Any suggestions?
Hi @avery0617 - Are you on a Mac or a PC? What OS are you running? (Windows 10 / MacOS Catalina / ?)
If on a Mac, Apple dropped support for 32-bit games like SimCity, beginning with MacOS Catalina 10.15. There is more information in this post: https://answers.ea.com/t5/SimCity-2013/Mac-SimCity-and-MacOS-Catalina/m-p/8298578#M127940 , including some options for running 32-bit games after upgrading to Catalina.
If not running Catalina, please reply back with more info about your Mac. Instructions on how to do so here - https://answers.ea.com/t5/The-Sims-Mac/READ-FIRST-Sims-4-Mac-Help-Guides-and-Troubleshooting/m-p/4612396/highlight/true#M162
If on a PC, please reply back with a DxDiag:
To post your DxDiag:
1. Select the 'Choose file' button below the post box
2. Find the DxDiag file and select it - hit Open
3. Add text to your post and hit Submit
