Community ManagerHey, @RobertGerkens @elJordisimo
If you cannot find these DLC packs in your game library as explained here on our website, please contact our live support via chat. We will check the content on your accounts and see if those need to be activated again on your profiles.
Hello,
I cannot see the "Heroes and Villains" or "Cities of Tomorrow" DLC packs in my library, even doing everything that the help page mentioned.
The "Cities of Tomorrow" DLC works perfectly fine ingame and always has.
The "Heroes and Villains" DLC is not enable ingame and never was.
I have never purchased a single DLC seperately for this game, I bought the original base game, and later bought the complete edition which was suppose to include all DLC packs.
I have attempted to contact EA support both through live chat and mail several times. The live chat never connected me to anyone, even when trying for several hours and on different days and times of day. Contacting through live chat has also apparently been completely disabled, it is inacessable trough normal means for me. Contacting via Mail also does not work judging by my 3 other attempts. Every time I would wait for a few days, get an automated message asking if I still wanted to resume my case, do that and repeat. Never was I put in contact with an actual person.
