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craigmis's avatar
craigmis
13 years ago

SIMCITY 2013 freezing/crashing

The game never froze or crashed before, this is a new issue.  I can play about 5 minutes and it freezes, music still goes, but screen freezes and nothing else can be done, then I have to do a TASK MA...
Straatford87's avatar
Straatford87
Icon for DICE Team rankDICE Team
10 years ago

@mr_venom_six

So the game is crashing again for you?


What happens if you follow the crashing / freezing troubleshooting in my previous post? Please also post a dxdiag so I can investigate further for you. Let's try to get you back into the game as soon as possible.. 🙂

Anonymous's avatar
Anonymous
10 years ago
Approved

I've had this game since it came out and shelved it for a bit. I started playing it again and to no avail it still freezes. I've done everything in this thread and the game still freezes at random times. The game has to be closed via task manager.

One would think by now EA would have this sorted. Love the game and concept, however it was a waste of $70 for a game that barely works.

Specs

AMD Phenom II 975

MSI 970A-G46

16 GB Ram

ATI HD 7970 Ghz

Samsung 280GB SSD

500W PSU

  • Straatford87's avatar
    Straatford87
    Icon for DICE Team rankDICE Team
    10 years ago

    @h2ss

    My last post in this thread stated the following:

    Please follow our steps to resolve crashing and freezing issues. If the issue persists, please reply to this topic with a dxdiag txt file.

    Afterwards one user came back and explained he managed to solve the issue by turning off Origin in-game. Please let me know if that works for you and if it doesn't, then please let me know if there were any steps from the crashing and freezing article that you skipped.

    To complete that information, please provide me with a dxdiag.

    • Anonymous's avatar
      Anonymous
      9 years ago
      Approved

      good evening!
      time passes but the problem persists ....
      a city in the region remains locked ...
      there are three, the other 2 work, and I can switch from one to the other without problems ....
      the game can be closed only using ALT + F4 or taskmanager, I have already contacted support via chat gave me a list of things to do ... no work ...

      It has just updated origin but nothing ....
      the last action taken in the city was to raze it to the ground to rebuild ...

      specifically: I paused the game => I smoothed everything => I put "paly" and waited a little more than 10 seconds, population = 0> again to pause the game => rebuild all, positioning services and controls connections with other cities in the region ...

      from, all blocked them ...
      every time you reload the game if I start from that city to lock the screen but the audio goes ...
      ok if I load another city of the region, I can see and send to the city locked resources or means, but if I try to move me on it and then load it from the region (already on) the game is relocked ...

      sorry for my English...

      • thesolomongrund's avatar
        thesolomongrund
        9 years ago

        SnoopyAndy, (go Juventus) > quick observations that may or may not help... 

        1.  doubtful your hardware will affect this specific problem, it looks application specific, but the following should only help... i have 1200+ hours of play in Simcity.
        2. note that your motherboard bios is dated 02/05/10, updating it can be a risk but also can improve all things related to your older pc.  Bios can affect integrated sound and update Win7 better.  if sound is weird, updating bios and sound drivers is worth the effort, but you would expect the issue across all cities/regions and not just one ⭐. 
           BIOS: BIOS Date: 02/05/10 19:13:52 Ver: 08.00.10
        3. it looks like your main hard drive is letter C: for which you may be low on space -- especially if windows swap files are in use [ref. https://support.microsoft.com/en-us/help/15055/windows-7-optimize-windows-better-performance], freeing up more space on any main drive with windows installed is key. 
               Drive: C:
 Free Space: 13.3 GB
Total Space: 143.1 GB
        4. have you gone into Origin and tried "REPAIR"? - it would be about the only means to correct anything as most likely you have for reasons unknown a broken region.

        * = a single broken region could be a issue with that region stuck with some DLC no longer being recognized, like the Red Cross addition and then for some reason it is no longer available?

        I couldn't see anyone help-desk helping this because it is unique.  it is not happening anywhere else but one single city within a working region.  is this multiplayer? if so try converting to single player to see if anything improves... my main issues are this game will go to main screen saying cannot connect to EA servers.  never had a corrupt city like this although i have taken over abandoned cities and seen that bulldozing often leaves some weird left overs (like tunnels, where if both ends are deleted you need to rebuild the connections in order to delete it).

        in bocca al lupo

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