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orlandodoom's avatar
orlandodoom
2 years ago
Solved

SimCity (2013) 'Incorrect Login Information' Error message..

Product: The EA app
Platform:PC
Error Report ID (learn how to create an Error Report ID in the sticky post)
Which client functionality are you experiencing this bug with? Other (Please Describe)
Please describe Cannot connect to SimCity 2013 servers, getting an incorrect login message
When did this happen? (dd.mm.yy hh:mm) 19.04.23 10:00 am
Summarize your bug Try to connect to the game, get the aforementioned login message.
How often does the bug occur? Every time (100%)
Steps: How can we find the bug ourselves? Try to log in to SimCity (2013)
What happens when the bug occurs? The game does not launch.
What do you expect to see? Being able to connect.

‌

Cannot login to SimCity 2013. I get an 'incorrect login info' error message whenever I try.

I've rebooted my machine, re-logged into EA's app...nothing appears to be working.

  • EA_Hux's avatar
    EA_Hux
    2 years ago

    Hello,

    It looks like this issue was resolved yesterday.

    Thank you all again for your patience.

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  • Jinnaiii's avatar
    Jinnaiii
    10 months ago
    @M7Nitescape wrote:

    The support team is most likely in the dark as well. They are probably an outsourced group.
    So, are any of you Game Pass subscribers? Just curious if there is a connection there maybe.

    Nope, bought 2 Deluxe Edition Copies in the sale...

  • tahoesb's avatar
    tahoesb
    10 months ago

    It's been a couple of days for me now. I guess I'll go back to single player mode. Just turn off your internet connection, open up SimCity and you will get the single player option to display.

    You'll be as Unknown but then all you have to do is close SimCity, turn on your internet connection and then open SimCity again. It will the show your user name.

    You can't use Mutiplayer until they "FIX IT", but it gets you back to playing again until they do.

  • Jinnaiii's avatar
    Jinnaiii
    10 months ago
    @tahoesb Thank you - i knew there was a way to at least start offline singleplayer somehow but all info i had have been misleading. This one worked.
  • tahoesb's avatar
    tahoesb
    10 months ago

    As of right now, the multiplayer is back up and running. At least for me.

  • EA_Leeuw's avatar
    EA_Leeuw
    Icon for Community Manager rankCommunity Manager
    10 months ago

    Hi all,

     

    I'm going to close this thread to stop it from being necro'd.

     

    If you're experiencing the same or a related problem, or want to start a new general discussion, please create a new topic, or respond to a more current thread.

     

    Thank you.

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