SimCity 2013 stuck in "finalizing" (PC)
I'm trying to install SimCity 2013 on my PC, the Origin app downloads the content and appears in my Games tab, but is stuck in the 'Finalizing' mode. When I select the game, it gives the option to In...
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Hi @furujka - First, make sure you have a stable Internet connection. If you're using wifi, try switching to a wired connection if possible.
Always run installation files "As Administrator"
Copy Update Files to SimCity folder: Go to Program Files (x86)\Origin Games\SimCity\SimCityUserData\Patches\UpdatedApp Select all files (Ctrl-A) and copy (Ctrl-C). Go to \Program Files (x86)\Origin Games\SimCity and paste (Ctrl-V). Choose to overwrite any files that already exist.
If you still have the problem, please reply back with a copy of your dxdiag.
To post your DxDiag:
1. Select the 'Choose file' button below the post box
2. Find the DxDiag file and select it - hit Open
3. Add text to your post and hit Submit
Thank you, but I have no SimCityUserData in SimCity folder, just a SimCityData folder.
Here is my dxdiag
You said the game shows as installed but stuck on finalizing? Are you sure there is no SimCityUserData folder? It would be in the Program Files folder, not in My Documents
Default location is C:\Program Files (x86)\Origin Games\SimCity\SimCityUserData\Patches\UpdatedApp
Copy to C:\Program Files (x86)\Origin Games\SimCity
When SimCity won't launch, or launches and hangs, it's almost always something blocking the program from running. Try the steps below to see if you can identify the problem:
Always run installation files "As Administrator"
Firewall and Antivirus - Make sure SimCity.exe and Origin.exe are added to exception lists. If you have BitDefender installed, disable it.
Graphics drivers and OS are patched and updated to newest versions. It looks like you've had an error with Windows update before, make sure the newest patches are applied
SimCity.exe and Origin.exe - Set them to run "as administrator"
Nahimic 2 or 3 from MSI - this is an audio management program that comes with MSI motherboards. Disable or uninstall it. Nahimic is known to cause this issue.
Disable Origin in-game In Origin main menu, right-click SimCity icon, Game Properties, check the box that says "Disable Origin In-game"
Run in Windows 7 or 8 compatibility mode - right-click SimCity shortcut; choose Properties > Compatibility tab > Check the box to run in Win 7 or 8 compatibility modeTurn off Controlled Folder Access -
https://www.tenforums.com/tutorials/113380-enable-disable-controlled-folder-access-windows-10-a.html
If none of these work, try a Clean Boot https://help.ea.com/en/help/faq/how-to-clean-boot-your-pc/ and attempt to launch SimCity. If it launches, you'll have some detective work to do. Enable one startup program at a time, reboot, try SimCity, until you find the program that is blocking it. Once you find the offending program, disable or uninstall it. You should be able to launch SimCity successfully without doing the clean boot after disabling the offending program.
Definitely post back and let us know whether something worked. If it still won't run, reply back with any additional information, if there are any error messages, etc.I'm sorry, I'm away from my computer for the rest of the day, it may be tomorrow before I get a chance to review the dxdiag properly. I will let you know as soon as I can if I see anything else.
Thank you for helping.
1.) In the C:\Program Files (x86)\Origin Games\SimCity there is only "__Installer", "SimCity", "SimCityData", "SimCityRecovery", "Support" folder and .dll-s.
2.) Internet access with wired access, not wifi
3.) Origin.exe and SimCity.exe run as administrator (right-click on exe and attribute/compability/setting)
4.) In the Windows Defender SimCity program added private and public exception (program name beside check box). Origin isnt in the list.
5.) There is no nahimic intó the computer.
6.) In Origin main menu, right-click SimCity icon, Game Properties, check the box OFF that says "Enable Origin In-game", I didnt find "Disbale ....." sign, just "Enable..."
7.) Clean boot - i've done earlier with EA advisor
8.) I dont
Thanks for trying everything & all the excellent feedback! The screenshots were very helpful, too. I noticed one of them said Download Failed, so I think the problem is probably more with Origin & downloading than with SimCity.
A couple of important things - be sure you are not running out of space on your C drive. And make sure your time/date is set to the region your computer is set in (Hungary, I think?) If possible, reboot your router/modem.
On your computer, close all your programs including exiting Origin (from the Origin menu, don't just click the X). Then clear Origin's cache following the instructions here: https://help.ea.com/en-us/help/faq/clear-cache-to-fix-problems-with-your-games/
Next, flush DNS cache as described here: https://help.ea.com/en/help/pc/connection-troubleshooting-advanced-pc/
Then cross your fingers, log into Origin again (as Administrator) & right-click the SimCity icon. If there is a "Repair" option, choose that. If not go ahead and click install.
I'm sorry you're having so many problems. Please let me know the results. 🤞
EDIT - @furujka (tagging so you see this addition) If the above doesn't help, please attach a copy of your InstallLog.txt to your reply. It will be found in the C:\Program Files (x86)\Origin Games\SimCity\__Installer\InstallLog.txt
