SimCity 4 Windows 10

Aseem (10/14/2021, 12:00:28 AM): Thank you for contacting EA HELP, my name is Aseem, may I start with your first name please?
(10/14/2021, 12:00:36 AM): Christopher
Aseem (10/14/2021, 12:00:47 AM): Hey Christopher, nice to meet you! How may I assist you today?
(10/14/2021, 12:01:45 AM): I just learned I cannot play sim city 4 on windows 10. I bought the game new on CD-Rom years ago, and I read I should contact EA to redeem my anti-piracy code for a digital copy.
(10/14/2021, 12:02:14 AM): I've been itching to play it, and this bums me out that windows 10 does not let these type of games run from their cd-roms
Aseem (10/14/2021, 12:04:05 AM): You are unable to play SimCity 4 on Windows 10. You bought the CD-Rom for the game and are unable to use it on your PC now. You want the digital version of the game to be added to your account.
(10/14/2021, 12:04:33 AM): Yes
Aseem (10/14/2021, 12:04:47 AM): No worries, I will surely try to help you with this concern.
Aseem (10/14/2021, 12:04:51 AM): May I know the email associated with the EA account?
(10/14/2021, 12:05:03 AM): it should be DELETED FOR POST
(10/14/2021, 12:06:30 AM): though it could be DELETED FOR POST
Aseem (10/14/2021, 12:07:18 AM): May I know with which EA account you are trying to access the game?
(10/14/2021, 12:07:39 AM): My origin account is DELETED FOR POST
(10/14/2021, 12:07:54 AM): I assume EA and Origin accounts are one and the same?
Aseem (10/14/2021, 12:08:20 AM): Yes, the EA account and Origin account are the same.
(10/14/2021, 12:08:41 AM): I only included the hotmail one because I may have registered the game under that email back in 2004ish
(10/14/2021, 12:09:23 AM): I'm unsure which of those two emails was used to register it, given the length of time. but yes, my origina/ea account is DELETED FOR POST
Aseem (10/14/2021, 12:12:19 AM): I have sent a verification email, please check if you have received an email with the subject line "Please verify ownership of your Origin Account" in your inbox or spam inbox.
(10/14/2021, 12:16:04 AM): I dont have the verify yet, but i do got an email telling me the case number, DELETED FOR POST
(10/14/2021, 12:16:31 AM): ah got it, i was expecting it in gmail, got it in hotmail.
(10/14/2021, 12:16:32 AM): DELETED FOR POST
Aseem (10/14/2021, 12:16:52 AM): Fantastic. The account is verified now.
Aseem (10/14/2021, 12:17:56 AM): I would like to inform you that there is no game title in the EA account associated with the email "DELETED FOR POST".
(10/14/2021, 12:18:15 AM): please use DELETED FOR POST
Aseem (10/14/2021, 12:18:21 AM): Could you please share the game code you have?
(10/14/2021, 12:18:51 AM): DELETED FOR POST
(10/14/2021, 12:19:22 AM): if you need pics of the cds, and booklet, I have all of that.
Aseem (10/14/2021, 12:20:05 AM): May I know from where did you purchase the game?
(10/14/2021, 12:20:33 AM): I believe Target. This would have been 2003/4. But my memory says Target.
Aseem (10/14/2021, 12:20:57 AM): It is an offline game store.
(10/14/2021, 12:21:25 AM): Target, is not a game store, but they do sell games.
Aseem (10/14/2021, 12:22:07 AM): Please allow me a couple of minutes to try and validate the details.
Mohd (10/14/2021, 12:27:06 AM): Thank you for contacting EA HELP, my name is Mohd, may I start with your first name please?
(10/14/2021, 12:28:11 AM): I was speaking to Aseem, and it seems we got disconnected
Mohd (10/14/2021, 12:30:28 AM): Hey Christopher, nice to meet you. Our adviser is facing some technical issues, please stay connected while I transfer your chat.
Aseem (10/14/2021, 12:31:30 AM): Thank you for contacting EA HELP, my name is Aseem, may I start with your first name please?
(10/14/2021, 12:32:21 AM): Aseem, its my Christopher. I have the sim city 4 game from 2003
(10/14/2021, 12:32:25 AM): we didn't get to finish.
(10/14/2021, 12:33:02 AM): (it's me Christopher. Sorry for the typo)
Aseem (10/14/2021, 12:33:51 AM): Hey Christopher, nice to meet you. Yes, the chat got disconnected due to some technical issue.
Aseem (10/14/2021, 12:36:11 AM): I am afraid we cannot add Simcity 4 to the account as it is a sunset game.
(10/14/2021, 12:37:26 AM): I paid over $45 for this game
(10/14/2021, 12:38:27 AM): When I went through help, it sounded like this was something EA honored
(10/14/2021, 12:39:47 AM): the EA desktop help team, specifically posted this was what to do, and that the games would be honored. https://answers.ea.com/t5/Other-SimCity-Games/SimCity-4-Windows-10/td-p/5498112
(10/14/2021, 12:41:46 AM): it makes no sense to be a sunset game as it is forsale on origin, and the only reason the cd does not work is because of an issue with windows 10 not supporting the anti-piracy used by EA.
Aseem (10/14/2021, 12:42:03 AM): I can understand your concern. But the game is no longer available with us that is the reason we are not able to add the game.
(10/14/2021, 12:42:28 AM): how is it not available, digital copies for sale on origin right now
(10/14/2021, 12:43:09 AM): https://www.origin.com/usa/en-us/store/simcity/simcity-4
(10/14/2021, 12:48:37 AM): you tell me it's not available, but origin will sell me a new copy for 19.99. I just want to play the game I bought new for $45, I have everything I need except windows 7, as the antipiracy that EA adds is not supported by windows 10. I've shown a link from a EA agent saying these should be honored, and a link showing you the game for sale on origin
Aseem (10/14/2021, 12:51:48 AM): Please allow me a couple of minutes to try and validate the details.
Aseem (10/14/2021, 12:57:05 AM): Thanks for waiting! I really appreciate your patience.
(10/14/2021, 12:57:54 AM): I'm still here, and I can send pictures of the CD, case, and booklet if need be
Aseem (10/14/2021, 12:59:37 AM): Please stay connected. It is taking some time to check the details.
Aseem (10/14/2021, 1:03:32 AM): Thanks for waiting! I really appreciate your patience.
Aseem (10/14/2021, 1:04:05 AM): May I know you have purchased the Simcity 4 deluxe edition in 2004?
(10/14/2021, 1:04:17 AM): Yes, it is the deluxe edition
Aseem (10/14/2021, 1:05:28 AM): Thanks for confirming.
Aseem (10/14/2021, 1:06:40 AM): Please stay connected. It is taking some time to check the details.
Aseem (10/14/2021, 1:11:52 AM): 92428203
Aseem (10/14/2021, 1:12:10 AM): Thanks for waiting! I really appreciate your patience.
(10/14/2021, 1:12:19 AM): no problem, what are those numbers?
Aseem (10/14/2021, 1:12:48 AM): Please ignore those numbers. Please stay connected. It is taking some time to check the details.
Aseem (10/14/2021, 1:17:49 AM): Thanks for waiting! I really appreciate your patience.
Aseem (10/14/2021, 1:18:26 AM): I can understand it is taking a lot of time. Please stay connected. It is taking some time to check the details with the concerned team.
(10/14/2021, 1:19:12 AM): it's been 51 minutes since we started.
Aseem (10/14/2021, 1:20:54 AM): I can understand your concern. Please stay connected. It is taking some time to check the details with the concerned team.
Aseem (10/14/2021, 1:26:51 AM): Thanks for waiting! I really appreciate your patience.
(10/14/2021, 1:27:20 AM): it's been 1 hour since we've started.
Aseem (10/14/2021, 1:28:46 AM): I have checked the details with the concerned team. I would like to inform you that we cannot add the game code. Since it is purchased from a Third-party retailer.
(10/14/2021, 1:29:16 AM): how could it not be? it's a physical CD-ROM
(10/14/2021, 1:29:59 AM): the code is an anti-piracy key, not a download code.
Aseem (10/14/2021, 1:30:58 AM): I would request you to please contact the retailer regarding this concern.
(10/14/2021, 1:32:20 AM): That is a crazy recommendation. On top of that, I used to work customer service at Target. This not a Target issue, but a EA not honoring the licenses to it's game.
(10/14/2021, 1:34:19 AM): We've been here for over an hour. I have the physical CD-rom of the game from 2003/2004. The anti-piracy software used by EA is no longer supported by windows 10. I've shown you where EA workers posted that the CD-ROM should be good for a key to a digital online copy of the game.
(10/14/2021, 1:34:41 AM): if I talk to EA help
Aseem (10/14/2021, 1:35:02 AM): I would request you to please contact the retailer regarding the code.
(10/14/2021, 1:35:02 AM): you then told me the game is not supported, to which I shown a link of it forsale on origin.
(10/14/2021, 1:35:41 AM): I used to work for that retailer in customer service. This is not an acceptable answer, it was not a digital purchase, it is a physical purchase.
Aseem (10/14/2021, 1:40:03 AM): I can understand your concern. I would request you to please contact the retailer regarding this concern.
(10/14/2021, 1:42:17 AM): I am insulted by EA. You are clearly in over your head for your job. You are being told to propose solutions that are asinine and impractical. This should have been a simple 5 minute conversation, and an hour 20 is waisted for both of us. Shame on your employer.