@kretorrbwly - I escalated your case. Thank you for providing all your information to Customer Service. @EA_Cade was able to verify your CD code; please check your Origin account now.
Happy building!
@kretorrbwly - I'm sorry, I've never actually had an open case or used the EA chat before, so I can't say for sure. I don't know if maybe the options are usually there, but with the pandemic response issues they removed it? Or if there's another place for you to access.
I've reached out for more help & info, but you can imagine that between the limited support + stay home orders + Easter Sunday, it may take a while to get any more ideas.
I did get one great piece of advice - apparently, some browsers can run into difficulties with the support cases page. So I would suggest trying different browsers, in case the one you're using isn't getting all the info through.
Since you're running Windows, try Edge or Internet Explorer. If in Chrome, try Firefox (or vice versa) Check your settings - disable pop-up & ad blockers. I generally use Chrome and have had pretty good success in using an Incognito tab if I'm having issues with a web page.
If you are able to get the chat option to show, then just keep spamming the buttons & hope for the best (during the support hours, of course).
I'll let you know if I get any additional ideas.
Community ManagerHi @kretorrbwly.
As was mentioned earlier, the support options for EA Help are a bit limited at the moment due to the current global situation. For more details check out this thread:
https://answers.ea.com/t5/EA-General-Questions/IMPT-Support-Options-Update/m-p/8864042#M334946
That said, if you're having trouble setting up a case during support hours try changing your location on the EA Help site to see if that helps. If you click on the flag icon up at the top of the page you can select a different location. I've seen cases where that has helped with connecting to the live chat.
If you prefer you could also speak with the team via Facebook or Twitter as well. The team who works on those channels should also be able to help you get this sorted.
/Kent
