I am having the same issue. I bought this game for $63, then bought the delux upgrade from Origin $21. My system exceeds the specs greatly for CPU (AMD Phenom II X6 1075T), Ram (8GB DDR3 1033), HDD (WD 2TB 7200RPM), and moderatly for Video (GeForce 8800GT 512mb running Direct X 11, I know its old but it is fantastic).
Not only does it take up to 48 mins to log onto a server, but 5 mins into the game it crashes so bad that my computer freezes. Not even a warning!!
I will be going to Best Buy Canada (where i purchased the game) and asking for a refund. I know that I am screwed trying to get a refund from Origin for the Delux Ed, but you know what, I will eat it and be happy that I have learned a lesson. I will never buy another game from Maxis, nor will I purchase ANY title that is associated with Origin. The fact that this game had huge hype and requires an ALWAYS ON internet connection, you would think that they would have been prepared to handle the needs.
Being that this game was released 3 days ago (in Canada), and every review i have come across is negative... STAY AWAY!!!