Hello Everyone
Just Purchased Simcity complete edition. However. the game loads , so through the intro videos all fine.But. get to the home screen. and nothing happens. i can see the back drop of the game and a box where the news is supposed to be. and nothing happens. beyond that. can not even change modes to offline.
hope we can find a fix. I have add a picture too. hope it makes sense.
kind regards
JONO
Hi @Jono4468 - thanks for the picture, it always helps to see the problem. It definitely looks like something is blocking SimCity's access to the Internet.
When SimCity won't launch, or launches and hangs, it's almost always something blocking the program from running. Try the steps below to see if you can identify the problem:
Always run installation files "As Administrator"
Firewall and Antivirus - Make sure SimCity.exe and Origin.exe are added to exception lists. If you have BitDefender installed, disable it.
Graphics drivers and OS are patched and updated to newest versions
SimCity.exe and Origin.exe - Set them to run "as administrator"
Nahimic 2 from MSI - this is an audio management program that comes with MSI motherboards. Disable or uninstall it. Nahimic 2 is known to cause this issue.
Disable Origin in-game In Origin main menu, right-click SimCity icon, Game Properties, check the box that says "Disable Origin In-game"
Definitely post back and let us know whether something worked. If it still won't run, reply back with any error messages you're getting and attach a dxdiag report.
Happy Building!
