i am unable to play the game due to that i cannot access the tutorial. I get the error message "unable to load the city at this time"
i have tried several solutions such as updating drivers and reinstalling the game, but none worked.
Hi @axldaelman31 - You are getting the error message "unable to load the city at this time" for the tutorial? Is this the first time you've tried to play the game?
Usually, when SimCity won't launch, or launches and hangs, it's almost always something blocking the program from running. The error message "Unable to Load City at This Time" is generally from data corruption after you've been playing a city.
If you have never played the game and are getting this error message, please exit SimCity completely. Navigate to your SimCity installation directory - default is C:\Program Files (x86)\Origin Games\SimCity - and delete the SimCityUserData folder. Then open the SimCityRecovery folder > Right-click SimCityRecovery.exe and choose to Run As Administrator
Double-check these items:
Always run installation files "As Administrator"
Firewall and Antivirus - Make sure SimCity.exe and Origin.exe are added to exception lists. If you have BitDefender installed, disable it.
Graphics drivers and OS are patched and updated to newest versions
SimCity.exe and Origin.exe - Set them to run "as administrator"
Nahimic 2 from MSI - this is an audio management program that comes with MSI motherboards. Disable or uninstall it. Nahimic 2 is known to cause this issue.
Disable Origin in-game In Origin main menu, right-click SimCity icon, Game Properties, check the box that says "Disable Origin In-game"
Then launch the game and see if you can play the tutorial.
Definitely post back and let us know if it worked. If it still won't run, reply back with any error messages you're getting and attach a dxdiag report.
Happy Building!
