Forum Discussion

Szabi1212's avatar
5 years ago
Solved

simcity

Hello i bought a SimCity on eneba and when i started it 3 stars come out instead of the text and quit right away i can't delete origin inside. it says when i start that it is not supported in this language. Thanks in advance. 

(Edited by CM to merge multiple posts together) 

  • @Szabi1212 - I have merged all of your posts into one. It appears you purchased a game code from an unauthorized retailer. EA and AHQ are unable to help you with this issue. Please contact the place where you purchased for refund or support. See the accepted solution in this thread: https://answers.ea.com/t5/SimCity-2013/simcity/m-p/8919784#M128368

    Please read the info here for more information: https://help.ea.com/en-us/help/faq/where-to-buy-ea-games-v2/#unauthorized

    From the EA Help link:


    Some unauthorized retailers bring risks with each purchase you attempt to make, and they can put your account and personal information in danger. Make sure to protect yourself:

    • At best, you might get the wrong product or language version of a game you buy.
    • At worst, unauthorized websites may be phishing for your EA Account or payment information. This can result in losing access to your account or fraudulent activity with your payment details.
    • Additionally, any illegally obtained games and Product Codes will be disabled by us, and access to the product will be lost.

    (Posts merged by CM following thread merge)

4 Replies

  • @Szabi1212 - I have merged all of your posts into one. It appears you purchased a game code from an unauthorized retailer. EA and AHQ are unable to help you with this issue. Please contact the place where you purchased for refund or support. See the accepted solution in this thread: https://answers.ea.com/t5/SimCity-2013/simcity/m-p/8919784#M128368

    Please read the info here for more information: https://help.ea.com/en-us/help/faq/where-to-buy-ea-games-v2/#unauthorized

    From the EA Help link:


    Some unauthorized retailers bring risks with each purchase you attempt to make, and they can put your account and personal information in danger. Make sure to protect yourself:

    • At best, you might get the wrong product or language version of a game you buy.
    • At worst, unauthorized websites may be phishing for your EA Account or payment information. This can result in losing access to your account or fraudulent activity with your payment details.
    • Additionally, any illegally obtained games and Product Codes will be disabled by us, and access to the product will be lost.

    (Posts merged by CM following thread merge)

  • EA_Lanna's avatar
    EA_Lanna
    Icon for Community Manager rankCommunity Manager
    5 years ago
    Hi @Szabi1212,

    BlackJackWidow is correct about the retailer. Please follow her advise if you're having an issue with the code or the game itself as we can't offer support for that.

    I'm afraid I don't understand what you mean by deleting Origin inside though. Could you clarify that bit please? Is Origin causing issues? What other steps have you tried to fix Origin? What's the issue you're looking to fix by deleting Origin?

    - EA_Lanna
  • Hello @ stickman fighter

    Hi friend I also tried to be able to help you but unfortunately this is an issue I don't understand well. Hope you get help soon.