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Harveydiu's avatar
Harveydiu
8 years ago
Solved

Unable to Load City at this Time

Unable to load this city, please try again later.  Can someone tell me how to fix this problem? I cant load my city. its been two days.
  • Anonymous's avatar
    Anonymous
    8 years ago

    ok it worked thank you... i really got frustrated i used like 12 hours creating a city in multiplayer and then i couldnt even see the city from a neighbor ... it was like it never existed ... now is fixed thank you soooo much... and i was looking in the wrong forum... i did all steps i also did 1 more from another forum that said to delete the file inside C:\Program Files (x86)\Origin Games\SimCity\SimCityUserData\WebStorage\LocalStorage ... i did that one first so i  don't know if it worked with yours alone ... thank you again .. i was ready to abandon 

BlackjackWidow's avatar
BlackjackWidow
Hero (Retired)
7 years ago

Hi @cim06 - sounds like you may have some data corruption. Continue running any exe files "As Administrator". Set your SimCity.exe and Origin.exe to launch "As Administrator" each time. Also make sure SimCity.exe and Origin.exe are added to exception lists. If you have BitDefender installed, disable it.


Basics - Make sure graphics drivers and Windows OS are patched and updated to newest versions. If you have Nahimic 2 from MSI - this is an audio management program that comes with MSI motherboards - disable or uninstall it. Nahimic 2 is known to cause this issue.


Disable Origin in-game In Origin main menu, right-click SimCity icon, Game Properties, check the box that says "Disable Origin In-game"
Run in Windows 7 or 8 compatibility mode - right-click SimCity shortcut; choose Properties > Compatibility tab > Check the box to run in Win 7 or 8 compatibility mode
Monitor Settings - SimCity does not work with dual monitors, so set it to use one only. Also, no higher than 1080p resolution (no 4k)
No Mods - if you have any installed, uninstall them

Exit SimCity and Origin. Delete the entire SimCityUserData folder - default location is C:\Program Files (x86)\Origin Games\SimCity\SimCityUserData  Then launch Origin, right-click SimCity icon and choose to "Repair Game". Once the repair completes, launch SimCity again.

Definitely post back and let us know whether something worked. If it still won't run, reply back with any error messages you're getting and attach a dxdiag report. How to Dxdiag

Leo_Monnet's avatar
Leo_Monnet
7 years ago

I'm suffering from the same problem ... I already did everything I could but I still can not open the tutorial. I just bought the game today. I do not know what to do anymore please help me!

  • BlackjackWidow's avatar
    BlackjackWidow
    Hero (Retired)
    7 years ago
    @Leo_Monnet wrote:

    I'm suffering from the same problem ... I already did everything I could but I still can not open the tutorial. I just bought the game today. I do not know what to do anymore please help me!

    Hi @Leo_Monnet - Did you try the steps in the post above yours? https://answers.ea.com/t5/SimCity-2013/Unable-to-Load-City-at-this-Time/m-p/7485486#M127360 

    In particular, make sure you're running Origin and SimCity "as administrator", and that both are added to your antivirus and firewall exception lists. Also disable Origin in-game following the steps in the post. Most often if the tutorial won't load, there's a problem communicating with the game servers.

  • LaGoAhad's avatar
    LaGoAhad
    5 years ago
    @Leo_Monnet I found a solution that worked for me and a friend (only played 1 day so far without crashes).

    When you get the message the first time DO NOT ROLL BACK the city!
    Instead enter Singleplayer in the menu and quit.
    Start the game up again and enter multiplayer in the menu.
    Go to PLAY and select the region.
    Select the city and hit ABANDON.
    Now reclaim and you should be able to go back in.
    This rolled the city back for me regardless, but better than nothin I guess.

    I have no clue why this worked, but since it did I wanted to share it.

    I previously tried all the other stuff in this forum.

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