Anyone know how to fix it? thank you

Hey folks, I sent this up to the Maxis team for investigation. Will update if I hear back. 🙂

I purchased ALL DLC and even have the crest+plumbob park+leaf. I called EA cust support several times and even have a T2 ticket in.EA support has VERIFIED that I own ALL possible content for SimCity, there is simply NOTHING else I can buy/get.Origin screenshot:http://s24.postimg.org/ua9cwvkdx/dlc.jpgIt is rediculous that even though I own ALL content that I still have issues claiming abandoned cities! I have reinstalled, repaired, abandoned and rejoined, joined new servers, etc etc etc. This is a GAME BREAKING and UNFAIR bug. I WASTED $40+ on DLC simply to have ALL content to RESOLVE this error, TOTAL waste of MONEY!EA/Maxis! There are 26 editions as posted above! Quit assigning GUIDs to each edition/city and instead run a check in the engine for DLC assets!A good solution?Dev DLC content check instead of GUID per edition. When player attempts claim of city with missing DLC, give option to bulldoze assets in city that the client is missing. Client missing french DLC but french police station in abandoned city? Bulldoze it upon error message when player accepts dialog.You can not claim this city because you do not own some of the content used to create it, bulldoze buildings with missing content?Y/NYours truely,An enterprise webapp developer, QA tester and freelance game developer.PS.I'm also annoyed that your QA team missed the many DEBUG messages that still exist in the engine. See below for example:http://s9.postimg.org/soopt1kv3/Spark_2013_07_10_16_27_39.pngSearch your strings for "DEBUG need EXPO prerequisite"Many others, when clicking sims or buildings.City/Region sync latency, greak works and regional changes, money transfers etc take FAR too long to update on EA/Maxis servers. UPGRADE your transactional database, add some RAM/Solid state caching or simply tweak DB transactions config game client<->server. The initial game launch load is over, beef up your queries.

3 years later and this is STILL a problem, and if you talk to EA support, they STILL tell us to post on the forums.Useless customer support, game is broken.

I had the same problem with a friend. We both had the limited edition of the game. This is what I did to fix the problem.In my copy, I had redeemed the "Nissan Leaf Charging Station". I asked my buddy to do the same. This fixed the problem immediately.Have you upgraded your copy of the game since you bought it? More importantly, has your friend done the same?I don't know the issue relates to Deluxe & Limited edition users. I would be such a bad idea if a player can inherit a feature that comes with a reclaimed city. (maybe with certain restrictions)

Why claim cityies anyway? Just build your own. 😕mileyfrustrated:

You can not claim this city because you do not own some of the content used to create it

58 Replies

Anonymous
13 years ago
It's ridiculous. If this is to do with the "Digital Deluxe" rubbish I'll be so annoyed. I hope it's just a bug, but it could be that they don't want people that didn't buy DLC playing with people who did...? :-(
Anonymous
13 years ago
This happens in EVERY SINGLE CITY I try to claim. Been trying for like 45 minutes now.
xDetroitDawgx
13 years ago
Why claim cityies anyway? Just build your own. 😕mileyfrustrated:
Anonymous
13 years ago
It happens to me and I have the preorder deluxe edition.
ETG_Dash-Rendar
13 years ago
ive had this issue as well. seems like i have run into every bug this game has. there is no known fix to this issue.
Anonymous
13 years ago
Have the deluxe edition, but not the preorder.
Even if nothing was built in the city (not even a road!!) I still get this error. I think its because of the limited edition plumbob park locking out all non-preorders. This is REALLY DUMB, I can't believe they didn't think of this when they offered the limited edition bonus.
Anonymous
13 years ago
Nope. I have the Limited Edition, and I have the exact same issue.
JayViperTV
13 years ago
I had this happen to someone after I owned the city. He had preordered the game (LE) and I had the Digital Deluxe.
He then bought the DLC, but could not get in, still. I thought "Hey, did you activate your Plumbob Park code?" and he hadn't. he activated it and then could enter the city. I HAD NOT PLOPPED A SINGLE ONE OF THESE, BTW.
But let's all be honest here. NO ONE should be kept from claiming a city for this reason. Even if I HAD plopped them all, it should jus tremove them from the world and let him in. Heck, it should refund him what they cost and let him in the world.
Ther eis NO REASON to keep people out if they do not have the content. REMOVE THE CONTENT when they claim.
Anonymous
13 years ago
I have the regular version and have been trying to find a game for half an hour now.. Every game that has an available clity gives me that message. What do I need to do????
Anonymous
13 years ago
This is not good... someone abandoned a city and I can't reclaim it because of this error... I don't have the deluxe version... but maybe the person who abandoned the city did... I'm out of water and city can't function since I need to claim the city and send water... my life sucks right now lol

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You can not claim this city because you do not own some of the content used to create it

58 Replies

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