Can you please explain how to do this? I look at my account on the EA Forums and it's connected to the correct email address. I look at my account on EA.com and it's connected to the correct email address. But I got my code for the playtest through a different email address. I cannot find anywhere how they even got that email address of mine, everything seems to be connected to the email I use for my xbox/microsoft account. So, if this is the problem, what's the solution? You seemed to have figured out how to change it. Please explain so others can figure it out, too. Contacting EA just gives an auto reply with completely unrelated "solutions" and I've been waiting for a response from them since the 11th... so it doesn't look like that will happen anytime soon.