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Ellbezza's avatar
Ellbezza
Rising Newcomer
2 months ago

Received playtest code but it gave ‘game does not exist’ when downloading (PS5)

Hey everyone, looking for someone to help with the issue in the title. I entered the code and when asked which version I required (PS4 or ps5) I selected ps5 and was greeted with a ‘Game does not exist’ error message. 

when I attempted the code again it said ‘code has already been redeemed’

tried emailing, ea support, twitter (x) and haven’t got anywhere! anyone else experience this?

 

can anyone help?

discussion

4 Replies

  • EA_Aljo's avatar
    EA_Aljo
    Icon for Community Manager rankCommunity Manager
    2 months ago

    Hello. Try looking in your purchase history. I believe you can find it there on PlayStation.

  • Ellbezza's avatar
    Ellbezza
    Rising Newcomer
    2 months ago

    Thanks for the reply but I have tried that and no luck.

  • Goatkillrr's avatar
    Goatkillrr
    Newcomer
    2 months ago

    It’s in your game library.. I had extract same thing and typed it into ChatGPT and it’s in your PlayStation game library 

  • EA_Aljo's avatar
    EA_Aljo
    Icon for Community Manager rankCommunity Manager
    2 months ago

    Have you tried initiating the download from the playstation.com website?

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