Unintentional purchase due to a bug

One time I was browsing in the store, put down my controller on my crouch to grab something and then It accidentally bought the Girl bundle since there is no further confirmation required. 
I told support about the issue, asking for the bundle to be refunded and get my ingame bucks back but the tldr is they don't care / will not do anything about it. This is the first game I have played with this type of system, where they don't give a rats **bleep** about the player even when they invested real money etc - in other games where I have have this type of issue or been unsatisfied with the purchase I have received a solution within a day. You just gotta refrain from spending by principle when this is how players are treated.