Forum Discussion
7 Replies
- EA_Archi9 years ago
EA Staff (Retired)
Hello @locofandelaluna
What did Microsoft support told you exactly? You just can`t download the game? Have you tried to power cycle you console? Give us some additional details.
Cheers,
Archi
- Anonymous9 years agoHi thank you the quick reply, yeah they told me sometimes games you buy come with a country restriction of some kind. So when you move from Mexico to Canada like I did. The market or Xbox might think the game is corrupted. Yes I can download it , but it doesn't show on my games and it appears as corrupted on the hard drive file.
- Anonymous9 years agoI am having the same peoblem
- EA_Archi9 years ago
EA Staff (Retired)
Hello @locofandelaluna
Have you contacted Xbox Support while you were in Mexico or in Canada?
Can you tell us your region? Have you contacted the Xbox Support
Cheers,
Archi
- Anonymous9 years ago
Yes. I have contacted xbox support. they told me to send pictures of what happened.
I got the games installed and downloaded in Mexico. but now I live in the US and they don't work. this is the case for 2 games only, HALO 3 and FIFA 14.
support told me they were going to take this to someone who has more knowledge.
- Anonymous9 years agoYes I did talk to Microsoft and they tried to help me. Unfortunately there was nothing they could do since it was something that had to do with the provider and not with Microsoft. And they suggested to contac you. I just want to know if there's any way I can play my game still.
- EA_Archi9 years ago
EA Staff (Retired)
Hello @xhumeeee
Sorry for those troubles with the game download. What region are you in? Have you power cycled your console? Your issue is exactly the same, as other users in this thread described?
Cheers,
Archi
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