You're saying you got replies from multiple EA tech support folks saying they cannot reset your account to a prior state?
Yes I have spoken to multiple people all saying that this is an issue for the development team of the game to address. A report has been made but no time frame given so could be months or longer without others having the same issue apparently.
This strikes me as very odd. This game has not been in development for years, so not sure why they would say that. It sounds very much like an account issue to me.
An account issue that they cannot fix? I'm playing on the same platform same profile and the game has been installed the entire time. You're welcome to check this with ea.
