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PatreekoB's avatar
6 years ago

Audio doesn't work

Hello, I'm having an issue where no music or sound effects can be heard, but instead I just hear a loud high pitched static. This only happens in this game, and not in any other games or in any other situation with my brand new laptop. It's incredibly infuriating, and I've had to play with no audio since buying the game 2 days ago. I've adjusted audio settings and tested out various configurations, as well as fully reinstalled the game, but nothing has worked. The only thing I can think of that is slightly unique about my situation is my game is not installed on the same drive as my operating system. My laptop came with a small SSD where the OS is installed, and a large HDD for extra data. The game is too big for the SSD so I could not install it there. So is there anything else that anyone can think of that may be able to help fix this bug? thank you.

3 Replies

  • EA_Cade's avatar
    EA_Cade
    Icon for The Sims Team rankThe Sims Team
    6 years ago
    Hi @PatreekoB,

    Gotcha, have you tried repairing the game by right clicking it in the Origin library and selecting the Repair option?
  • Hi,

    I am having the same issue with the game audio as well. During the boot up after the EA logo appears the audio will significantly lessen and sound muffled. I tried repairing the game and it still didn't work, any other tricks that might help?

  • EA_Cade's avatar
    EA_Cade
    Icon for The Sims Team rankThe Sims Team
    6 years ago
    Hi @knelly35,

    Hmm, have you tried killing any overlays that may be running like Twitch or Discord?

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