I do realize there’s a difference between cheating and hacking, but on a game like Battlefront, I wouldn’t even know how, if I wanted to, and same for them. Sure they’re old enough to have the knowledge, but I know that they don’t.
As far as the appeal ban thing, I have tried that several times, and it seems to be an automated message in reply every time. It basically says they won’t change their decision, and they then give me the link to go straight back to same place, if I feel like I have been wrongfully accused, which leaves me in a seemingly never ending circle.