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DkSmoody's avatar
DkSmoody
6 years ago

Battlefront 2 Crashing to game menu Xbox one X

Hi guys,  ive tried some of the fixes by reading these forums but no solution! i purchased the game and haven’t even managed one full game and I’ve had the game weeks now!  It crashes at any point...
DkSmoody's avatar
DkSmoody
6 years ago
@EA_Blueberry Just tried this with no success ☹️ when I went to play the game it asked me to free up space so I though the issue was found! Freed 50 gig when it asked for 700mb.
But first game I joined I didn’t get past the character intro walk whilst starting a game ☹️
EA_Blueberry's avatar
EA_Blueberry
Icon for Community Manager rankCommunity Manager
6 years ago

@DkSmoody 

Do you have the Xbox in an open space where it's well ventilated and dust free? What are your Xbox power settings set to because I'm wondering if the system is having some trouble keeping the game running.

Generally when a game closes down and you are returned to the Xbox Homescreen, that's a caching issue so it's very important to unplug the power cable from the Xbox so that can be refreshed. It has to be unplugged for a good 5 minutes.

It might be worth giving that step another try to see if you have any positive results the next go-around. Thanks for getting back and keep us updated.

  • DkSmoody's avatar
    DkSmoody
    6 years ago
    @EA_Blueberry Thanks for the fast reply. It’s not crashing to Xbox dashboard, only the games home screen! The Xbox is on a laminate floor with nothing around it so no overheating should happen. Xbox power settings are on “instant on” not energy saving.
    • EA_Blueberry's avatar
      EA_Blueberry
      Icon for Community Manager rankCommunity Manager
      6 years ago

      @DkSmoody 

      Can you try changing the server ping site under your in-game settings and then try to connect to a match?

      • DkSmoody's avatar
        DkSmoody
        6 years ago
        @EA_Blueberry turned Xbox off and unplugged for 20 mins, My default ping was 29ms and seems like that was Germany as was also 29ms.
        Switched it to the next best that was a us server at 93ms and tried to join match, it’s now froze to the point where it won’t even kick me back to the home screen 😩

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