Forum Discussion

6 years ago

Battlefront 2 Crashing to game menu Xbox one X

Hi guys, ive tried some of the fixes by reading these forums but no solution! i purchased the game and haven’t even managed one full game and I’ve had the game weeks now! It crashes at any point...

DkSmoody

6 years ago

@EA_Blueberry I have 50g free space.
I’ve just tried removing gt and still the same ☹️

DkSmoody

6 years ago

@DkSmoody Also just tried installing the game on my normal Xbox and works perfectly, just seems to not work on the xb1x

EA_Blueberry
Community Admin
6 years ago
@DkSmoody

Do you have a disc copy or digital version? Is there any way you can try to load up the game on the X under a different Gamertag to see if it's account related? I'm concerned now that if it loaded up on the other Xbox One the Xbox One "X" may need a factory reset.
DkSmoody
6 years ago
@EA_Blueberry It’s a digital version, it was uploaded by the same gamer tag on each Xbox. I can’t install it from another gamer tag as it’s owned by that account :/
EA_Blueberry
Community Admin
6 years ago
@DkSmoody

Gotcha. I'd hate to ask you to factory reset since you would have re-install everything and re-add all your settings, but is that something you could consider?

Reaching out to Xbox Support is always a good call when there are crashes happening on the console in the event they are aware of any settings that need to be adjusted to avoid this.

Xbox Support

https://support.xbox.com/en-US/contact-us