Forum Discussion

DkSmoody's avatar
DkSmoody
6 years ago

Battlefront 2 Crashing to game menu Xbox one X

Hi guys,  ive tried some of the fixes by reading these forums but no solution! i purchased the game and haven’t even managed one full game and I’ve had the game weeks now!  It crashes at any point...
DkSmoody's avatar
DkSmoody
6 years ago
@DkSmoody Also just tried installing the game on my normal Xbox and works perfectly, just seems to not work on the xb1x
EA_Blueberry's avatar
EA_Blueberry
Icon for Community Manager rankCommunity Manager
6 years ago

@DkSmoody 

Do you have a disc copy or digital version? Is there any way you can try to load up the game on the X under a different Gamertag to see if it's account related? I'm concerned now that if it loaded up on the other Xbox One the Xbox One "X" may need a factory reset. 

  • DkSmoody's avatar
    DkSmoody
    6 years ago
    @EA_Blueberry It’s a digital version, it was uploaded by the same gamer tag on each Xbox. I can’t install it from another gamer tag as it’s owned by that account :/
  • EA_Blueberry's avatar
    EA_Blueberry
    Icon for Community Manager rankCommunity Manager
    6 years ago

    @DkSmoody 

    Gotcha. I'd hate to ask you to factory reset since you would have re-install everything and re-add all your settings, but is that something you could consider?

    Reaching out to Xbox Support is always a good call when there are crashes happening on the console in the event they are aware of any settings that need to be adjusted to avoid this. 

    Xbox Support

    https://support.xbox.com/en-US/contact-us

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