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zer0asnumber's avatar
5 years ago
Solved

Battlefront 2 error code 524

So battlefront 2 is free on epic games, been playing the campaign, now i want to play online, but when I try connecting, error code 524 pops out.
I tried searching for a solution, all pointing out that the problem is because the account is under 13 year old, I'm already 22 and my EA account is the same as mine, I don't know how to fix it

  • I am having this same problem. I tried using google's public DNS servers and flushing my dns cache. It did not help.

    UPDATE: After several different long conversations with EA Support, I was finally able to find someone who discovered the issue was because my account was inactive. I hadn't played any EA games for many years, so my account was disabled for online play. She was able to reactivate my account and now I no longer get the 524 error. If anyone else has the 524 error, and your age isn't restricting you from playing, I recommend contacting support and making sure your account is not disabled, especially if you have not used your account in a long time.

20 Replies

  • EA_Aljo's avatar
    EA_Aljo
    Icon for Community Manager rankCommunity Manager
    5 years ago

    @Coolnugget194 

    From the Xbox One screen, go to Settings > Network > Advanced settings > DNS settings > Manual. (If Settings doesn't appear on the home screen, select My Games & Apps, then Settings). From there, enter the Primary DNS as "208.67.222.222" and the Secondary DNS as "208.67.220.220". If that doesn't help, try using the google DNS servers which are: primary alt number 8.8.8.8 - secondary alt number 8.8.4.4. Let me know if this helps or not. Thanks!

  • EA_Aljo's avatar
    EA_Aljo
    Icon for Community Manager rankCommunity Manager
    5 years ago

    @Coolnugget194 

    Thanks for trying. We need to have someone check your account for any issues. We're not able to do that through Answers HQ. Please try contacting @EAHelp through Twitter or open a case with a live support advisor here: https://help.ea.com/en/contact-us/new/. You can also go to facebook.com/eahelphub to get in touch with support. They'll look into this for you.

  • I can’t connect and I’m getting error code 524, not sure how to change dns and I’m older than 14

  • EA_Aljo's avatar
    EA_Aljo
    Icon for Community Manager rankCommunity Manager
    4 years ago

    Hello, @Perrindb105 

    What system are you playing on? I'll get you some instructions for changing the DNS.

  • EA_Aljo's avatar
    EA_Aljo
    Icon for Community Manager rankCommunity Manager
    4 years ago

    @xboxman2323 

    Can you give me some more details? What exactly is happening? Are you getting an error message? What platform are you playing on and are you using a wired or wireless connection?

  • I am having this same problem. Error code 524 but I changed my date of birth to the correct dob (28 years old) and still can’t play

  • My son gets the same problem,error code 524, but he is on a child's account. I understand that this is the problem but how do I allow him to play online considering his account is connected to the same email as me.I have already gave him an age exemption for this game on his through xbox family but it still wont let him play online. Is there a setting that i have to change?

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