Battlefront 2 Forcing PC to Reboot (Randomly)

@EA_Barry  Here is my dxdiag file as well, in case that helps.

@xXTylonXx 

Can you disconnect your drawing tablet, reboot and retry playing?

In the past I have seen those devices cause an issue.

Let us know if that has any effect, thanks.

Also, to add, before it crashed on CS, I tried opening the game one other time before that and it immediately crashed my PC back to reboot.

@xXTylonXx 

Can you either generate a new Dxdiag or post the first one in its entirety, there will be valuable info at the bottom of the file, thanks.

@EA_Barry 

Attached is a new dxdiag.

Also I would like to add that I swapped out my graphics card and did a clean install of new drivers for that card just to eliminate it as a possible hardware failure since I was still getting PC reboots.

This is still causing the same crashes, albeit, a little less frequent, I can now get through 2 rounds of GA on average before a display crash, CS is still a complete no go, crash as soon as Capital Ship phase starts and I move around for about 5 seconds after spawning.

Computer still occasionally reboots. 

I have not ruled out if it is a power supply issue, but it really shouldn't be as I have not installed any new components into my computer since originally building it 6 years ago and the system mostly runs perfectly fine, when its not crashing from BF2 obviously. And to reiterate, BF2 ran flawlessly prior to the CS update.

Edit: I have also started to get micro-stuttering since the mini-patch a few days ago on top of the crashes. 

@xXTylonXx 

Thanks for adding that.

Some more stuff to try:

• Reset GPU defaults via its control panel
• Right click the game tile in Origin and the Repair
• Clean boot before playing: http://support.microsoft.com/kb/929135 or http://help.ea.com/en/article/how-to-clean-boot-your-pc/
• System file checker: http://support.microsoft.com/kb/929833

Your comment about the PSU has me thinking. If you are comfortable with this: open your PC case and check all of the cable connections coming from your PSU (both ends of cables) and reseat to be sure. Again, let us know if these steps help at all. Thanks.

@EA_Barry 

I've been busy for the last few weeks, however, I am still encountering the reboot issue. I had hoped after the Droideka update that something would have been changed that may have fixed the problem (though it seems that update actually created a totally different problem for PC players where the game does not want to run though I have a fix for that issue, so it no longer a problem).

As for the random rebooting, this absolutely has to be something with Battlefront 2; every other game I have (many that are more demanding in every regard) run flawlessly, however Battlefront 2 still persists to randomly reboot my PC without warning; no errors, freezes or anything else. 

@APlankOfWood0 

Try uninstalling your Realtek Audio driver and reinstalling the latest (R2.82) from here: https://www.realtek.com/en/component/zoo/category/pc-audio-codecs-high-definition-audio-codecs-software.

Mostly calmed the game crash down for me, still rarely crashes, and my PC still reboots at least once every 2 days, but overall its a better time now as I can actually play the damn game. Not sure if it will solve your issue but if you've at least gotten some blue screens from the reboots that state the crash originated from something along the lines of "Rt64win7.sys" (this is a Windows 7 version of the Realtek audio driver, you're might say something else) then this should alleviate it quite a bit.

@APlankOfWood0 

Noticed from your previous DxDiag you have a AMD Ryzen 7 Pro 2700x. On their site the OS Support is Windows 10 - 64-bit edition. I see that you're on Windows 7, any way you can update to a newer OS?

@EA_Blueberry 

When the components were purchased, I was assured that they would be fully compatible with Windows 7 (hence why I continued to use it after upgrading); that being said, Windows 7 was an absolute pain in the backside to get working correctly. I had actually been having an issue with Borderlands 2 as of late where I was told that upgrading to Windows 10 was the only (possible) solution; I suppose that as more things become reliant on newer versions of Windows, I'll be forced into a corner sooner or later. This is something that I will look into in the coming weeks, however, if there are any other ideas that you may be able to suggest until then, that would be great!

@APlankOfWood0 

Do you have your video card and Windows power settings set to max? Do you use MSI Afterburner?

@APlankOfWood0 

Curious if you were able to find a fix so others could also be aware of it. Any help you can give is greatly appreciated! 

Hey @EA_Blueberry 

Apologies! I had been meaning to get back to you for some time now (life has been crazy).

I had actually taken a second look at my BIOS some time after my last post and found a few options that were not the stock settings. After changing everything back to stock settings, I had tested the game however I encountered the same problem; random reboot. I figured I would give the PC a thorough clean; in fact, it was good that I did because the small removable tray situated below the PSU was CAKED in dust (fortunately the power supply was more or less clean, the mesh had caught most of the dust). I gave that good clean up, played the game and for about 2 weeks the game worked flawlessly until a few days ago where I encountered the same reboot problem. I do have CPUTemp actively logging my CPU temps and nothing is overheating there however I do not know of a tool that can monitor PSU temps and log that; I am wondering if something is going on there that is causing heat problems.

That being said, I DO have Battlefront 2 installed on my external drive (as I do most other games these days). I had an issue a few days back when rendering out a file in After Effects (a file located on that same drive) and the error had prompted me of something along the time of the drive being disconnected; physically, it was not. My thoughts now are that is may be that the external drive is being funny; I will attempt to reinstall BF2 onto my SSD and see if that helps.

Sorry of the novel, haha! I hope what I wrote makes sense.

TL;DR -- I thought I fixed the problem however that does not seem to be the case. External drive might be acting up. Will test that out ASAP.

EDIT -  I reinstalled Battlefront 2 (totally fresh) onto a different drive and I had just encountered the same reboot issue after having played for a good few hours. I think it's safe to say then that the install location is not likely to be the cause. This is a huge pain! 🤐 I will be giving everything a clean again soon.