Community ManagerDo you play on a wired or wireless connection? Also, I'd like you to power cycle your equipment with the following steps: unplug your modem, router and console. After 2 minutes plug in the modem and router. Let them come back online completely. Then plug in your console and start it up. Let me know if that helps or not. Thanks!
I play over wireless connection to my xbox. I have done the power cycle as explained multiple times now with no success, i have wired my xbox and had no success. (I used to work in IT troubleshooting myself and know the usual rundown.)I have done every possible fix or step on my end and i can only be led to believe that there are issues with the servers.
I have no problems playing other online multiplayer games, even other recent EA titles (NFS Heat). Battlefront 2 seems to be unplayable at the moment.
If it helps i am in a semi-rural area on Bell Fibe network.
Community ManagerThanks for the details. Would you be able to switch to a wired connection to see if it makes a difference? Wireless is the biggest reason we see lag and disconnects so that would be a good place to start.
Hello @EA_Aljo ,
As previously stated i have already hardwired my xbox and i have not had any ounce of success.
Every game i join is impossible to play due to the almost teleportation of myself and everyone around me in the game.
Ping is showing 21ms to Virginia servers, and my internet connection speedtest is showing i have download speeds of about 22mbps on a good day and 12 on a bad.
I am very much sure that this is not a problem on my end.
Again, i have no problems playing need for speed heat online, on ea servers, on the same console... But i cannot play a single match without battling through insane lag.
Community ManagerIn your previous post you said you play on a wireless connection. Are you saying you briefly tried a wired connection previously?
Also, can you run a UO Trace and screenshot me the results? Instructions here: https://help.ea.com/en/help/faq/connection-troubleshooting-basic/. Make sure you run this over the same connection you play on. If that's wireless, move your PC to the same location your console is in. That way we get the most accurate results.
