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A-TRAIN915's avatar
A-TRAIN915
5 years ago

Battlefront 2 stats reset

Product: Star Wars Battlefront II
Platform:Xbox One
What is your issue related to? All progress on my characters and at level 7 but yet my appearances are checked like i own them but its greyed out .
What is your gamertag/Xbox ID/EA Account name?S1lentDeath911
How often does the bug occur? First time 
Can you tell us the date (MM/DD/YYYY) that you saw the bug? 4/28/21
What time did you see the bug? (HH:MM AM/PM) 9:56pm
In what game mode did the bug occur? All my characters are rested to level 1 and have nothing but rank 7
What is your time zone? CDT- 10:00
Steps: How can we find the bug ourselves? Look at my star cards that can only be purchased at higher leves than my heroes currently show.
What happens when the bug occurs? Progress is lost.
What do you expect to see? The levels I earned.
Please select your region North America

4 Replies

  • EA_Atic's avatar
    EA_Atic
    Icon for DICE Team rankDICE Team
    5 years ago

    Hey @A-TRAIN915  Could you try to power cycle the console and see if that helps. 

     

    How to power cycle: 

    1. Turn off your console by pressing the Xbox button on the front of the console for about 10 seconds, until it shuts down completely.
    2. Unplug the console's power cable. Wait 10 seconds.
    3. Important Make sure that you wait at least 10 seconds. This step resets the power supply.
    4. Plug the console power cable back in.
    5. Press the Xbox button on your console to turn it on.

    Thanks!

     

    /Atic 

  • krishanbah's avatar
    krishanbah
    4 years ago

    Hello community manager! I have had this problem before, but my hero ranks have been reset. I had all my saber heroes maxed on both sides and it took me a long time to do so. However they were reset to 37 and I have been trying to get them back to max ever since. I have regained quite a few levels with some but I would like my maxes back. It only affected the saber heroes. For some reason Anakin wasn’t affected. My user name is Lordofthehunt5 on Xbox. Thank you.

  • Swifty636's avatar
    Swifty636
    4 years ago

    hey yeah the same thing happened to me where all my hero levels and class levels have been reset, i have all the milestones completed but i all my heres are very low levels and all the cards are locked even though some heroes meet the required level

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