Forum Discussion
5 Replies
- EA_Darko6 years ago
Community Manager
Hey @Killsbloom in a situation such as this, the first thing to do is ensure that your console and game are fully up to date.
If that makes no difference then clearing the cache and powercycling your console is next.
You can do this easily enough by following the steps below:- Press and hold the power button on the front of the Xbox until it turns off completely.
- Unplug the power cable from your console and then press and hold the power button on the Xbox a number of times to clear the cache.
- Plug your power cable back in and turn your Xbox back on.
Let me know how you get on.
Darko You may have an updating game, cancel all updates, should fix the problem,
If not, try holding the power button for 10 seconds,
Try cleaning the disk, it might not read it correctly
That should do the trick!
Hello I have the same problem but none of the tips helps me solve it. Any other idea please? Thanks!
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- EA_Darko5 years ago
Community Manager
Hey @turcineddhu_435, a clean install of the game would be the next step to try.
Can you go ahead and try that now to see if it helps.Darko
What do you mean by clean install?
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