This issue is almost always system related @Jarratt_R, if it was game related then your friend would have it also.
All I can recommend is to continue to speak with Xbox support.
Darko
Now here's a bit more interesting information. I just asked my friend to play it on his Series X he isn't freezing. So, it's either my Console as a whole or more interestingly, I have something active in the game that my friend doesn't. Like a specific setting turned on. So I tried going to all settings and switching to default. Didn't work. I could also be my large TV and the HUD interacting with it. I just don't know!
Community ManagerI tried Xbox Support and went on a live chat as their phone lines weren't working. They asked me to perform all the troubleshooting steps that i did already, that didnt work. So they then came the conclusion that it was a game issue then told me to try getting a refund from Xbox.
But that conclusion was made before I got my friend to try playing it and had no issue so that info wasn't apparent at the time.
I can see what your saying when you say it's a console related issue. However, this is the only game that does this I've never seen a freeze like this before. It doesn't crash and return to the Xbox Dashboard. The gameplay stops, the music still plays and after a while back to main menu like nothing ever happened. Only after I close the game during a freeze will it affect my console never any other time. If I just search for a game again and continue playing straight after I freeze and have been returned to the main menu, it doesn't freeze in the same time frame as it would if I closed it the dashboard (if that makes sense).
Also I've been using the Xbox console recording software to capture videos. (I wish i could attatch vids so you could see) these videos perfectly records the freeze and continuing music and the return to the menu. Wouldnt the console's own recording software be affected by a console freezing issue?
Is there no chance it could be a very buried bug in the game? For example. Something insanely random as: It freezes because my Boba Fett level is 4, my current equipped skin on my Assault class is human 2, and my controller sensitivity is 37, and if all that is the case it crashes when another player switches character. Something so specific I've been unlucky enough to uncover it?
If it is console related, could this be a heat/fan issue? Bare in mind the fact that I experience no quality issues before and after the freezing, no framerate drops or lagging etc. Everything normal. Freeze. Back to Battlefront main menu. and normal again
P.S honesly, thank you so much for replying with personalisation and actually asking me questions showing care.
I tried EA Help and was going insane. You won't belive what it is like, utterly ridiculous over there.
Community ManagerThis issue is almost always system related @Jarratt_R, if it was game related then your friend would have it also.
All I can recommend is to continue to speak with Xbox support.
Darko
