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HD_Trees's avatar
HD_Trees
5 years ago

Battlefront II causing my computer to shut down every time loading in

Hello, I am currently going through an issue with my Battlefront II causing my whole system to shutdown. I saw on another forum that it could be the game running of my CPU but the problem was resolve...
EA_Atic's avatar
EA_Atic
Icon for DICE Team rankDICE Team
5 years ago

Hey, @HD_Trees make sure that all drivers for windows are up to date, also worth to reinstall the GPU drivers for your PC.

 

You can also try to do a clean boot to see if there any programs messing with Star Wars: Battlefront 2 and turn off any overlay programs for example Discord or Nvidia experience.

 

Can you add a Dxdiag so we can see what hardware and drivers you have? 

 

Let me know if this works or not for you. 🙂

 

/Atic

HD_Trees's avatar
HD_Trees
5 years ago

 @EA_Atic Sorry for the late reply but I finally did the dxdiag,

I tried reinstalling the game internally and it still did the same thing, pc going dormant immediately mid-game.

I attached the dxdiag file to the reply.  

  • EA_Atic's avatar
    EA_Atic
    Icon for DICE Team rankDICE Team
    5 years ago
    @HD_Trees Thanks! Is anything overclocked in the PC and what kind of power supply do you have?

    /Atic
    • HD_Trees's avatar
      HD_Trees
      5 years ago

      @EA_Atic Nothing is overclocked in the pc :/, everything is stock and the powersupply is 650w. I tried again the other day but nothing seems to work ☹️(

      • EA_Atic's avatar
        EA_Atic
        Icon for DICE Team rankDICE Team
        5 years ago

        Hmm, PC shutting down after a lot of usage points toward the Power supply.  @HD_Trees 

        But it's guess work for me at this point. 

        /Atic 

    • HD_Trees's avatar
      HD_Trees
      5 years ago

      @EA_Atic  I saw on another post that the game could possibly be running off the CPU and they suggested fixing it through Nvidia's Software. I have ann AMD though and I do know where I can find out if it is running off the CPU or GPU.

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