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Robbiesan11's avatar
Robbiesan11
8 years ago
Solved

BFII Overheating Xbox One X Since Recent Patch

Hey there EA/DICE and community.  Since the most recent patch, my Xbox One X has shut down due to overheating a number of times.  It doesn't happen all the time.  I can go and play a bunch of GA, SA,...
  • Robbiesan11's avatar
    Robbiesan11
    8 years ago
    I stand corrected. Just finished playing SA and GA working on current challenges. Opened the Trooper crate, and system shutdown.
Robbiesan11's avatar
Robbiesan11
8 years ago
Confirming that this happens when I open crates, didn't even play a game so the system was cool.

Logged on to claim daily crate -> overheats XBox.

Changed account and logged on to claim crate -> overheats Xbox.
cofmann's avatar
cofmann
Icon for DICE Team rankDICE Team
8 years ago
Hey @Robbiesan11 just want to be sure, you have good air flow around the xbox?

Also does this happy any other game and what game have you tested?

/Atic
  • Robbiesan11's avatar
    Robbiesan11
    8 years ago

    Thanks for the response Atic. Yes, no blockages around the console. Being a console user for years I ensure proper air flow.

    This only started happening with the recent patch. No other game causes this. I played a bunch of Star Trek Online, and Star Wars Knights Of The Old Republic yesterday with no issue. As of yesterday when I logged in I saw a "Fix-Celebration" crate where EA apologized for the problem and gave us a bunch of creds. Funny thing is when I opened that specific crate I immediately heard the fan rev right up, but then it slowed down, and no system shutdown. I then opened the daily crate, and voila, system shutdown.

    Just to be sure I just logged in and opened the daily crate and the system shutdown. I just tested opening up a couple of hero crates. Per usual the fan revs up but slows back down, and no system shutdown. It appears to be the daily crate that is the problem. Not sure what changed in the daily crate coding since in the patch, but they've been a problem ever since.

    • Robbiesan11's avatar
      Robbiesan11
      8 years ago
      Ok, quick update. I have a second account. When I opened the login crate from yesterday the system shutdown. I logged on later and just opened a daily log in crate and there was no problem. Perhaps the problem really is solved. I'll report back tomorrow either way.
      • Robbiesan11's avatar
        Robbiesan11
        8 years ago
        I stand corrected. Just finished playing SA and GA working on current challenges. Opened the Trooper crate, and system shutdown.

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