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Anonymous's avatar
Anonymous
7 years ago

Campaign Naboo level stuck on load screen

Product: Star Wars Battlefront II
Platform:Microsoft XBOX One
What is your issue related to? General
Summarize your bug Playing through the campaign and it wont load the Naboo level. It gets stuck on the loading screen, and the circle loading thing in the top right corner stops appearing after a while but nothing happens. This is my first time ever playing this game, bought a couple days ago, so its my first playthrough. Quit the game and reloaded it a few times now but still wont work. Had my xbox turned off for a few hours too while at work but still doesnt load after getting home.
What is your gamertag/PSN ID/EA Account name? Meridoch
How often does the bug occur? Every time (100%)
Can you tell us the date (MM/DD/YYYY) that you saw the bug? 07/31/2018
What time did you see the bug? (HH:MM AM/PM) 3:30pm, 7:20pm
In what game mode did the bug occur? Campaign
What is your time zone? AET - GMT + 10:00
Steps: How can we find the bug ourselves? It first happened for me while playing through the campaign. As I entered the Naboo story (on the planet after the space fight) and it got to the load screen after the cutscene thats when it got stuck. After closing and trying again it still wouldn’t load.
What happens when the bug occurs? It gets stuck on the Naboo load screen. The circle load thing in the top right corner shows its loading at first but disappears after a while.
What do you expect to see? he level load properly and I get to start running around as Princess Leia and shooting stuff.
Please select your region Australia
AMD or Nvidia Model Number

Product: Star Wars Battlefront II
Platform:Microsoft XBOX One
What is your issue related to? General
Summarize your bug Playing through the campaign and it wont load the Naboo level. It gets stuck on the loading screen, and the circle loading thing in the top right corner stops appearing after a while but nothing happens. This is my first time ever playing this game, bought a couple days ago, so its my first playthrough. Quit the game and reloaded it a few times now but still wont work. Had my xbox turned off for a few hours too while at work but still doesnt load after getting home.
What is your gamertag/PSN ID/EA Account name? Meridoch
How often does the bug occur? Every time (100%)
Can you tell us the date (MM/DD/YYYY) that you saw the bug? 07/31/2018
What time did you see the bug? (HH:MM AM/PM) 3:30pm, 7:20pm
In what game mode did the bug occur? Campaign
What is your time zone? AET - GMT + 10:00
Steps: How can we find the bug ourselves? It first happened for me while playing through the campaign. As I entered the Naboo story (on the planet after the space fight) and it got to the load screen after the cutscene thats when it got stuck. After closing and trying again it still wouldn’t load.
What happens when the bug occurs? It gets stuck on the Naboo load screen. The circle load thing in the top right corner shows its loading at first but disappears after a while.
What do you expect to see? The level load properly and I get to start running around as Princess Leia and shooting stuff.
Please select your region Australia
AMD or Nvidia Model Number

5 Replies

  • Anonymous's avatar
    Anonymous
    7 years ago

    Arcade works fine. Just not that level

  • Anonymous's avatar
    Anonymous
    7 years ago
    Stiill not working, and its the next day 😖
  • EA_Atic's avatar
    EA_Atic
    Icon for DICE Team rankDICE Team
    7 years ago

    Hey @Meridoch sorry to hear about the issue you are having with SWBF2. 

    What you can try to start with is to power cycle the console.

    1. Turn off the Xbox One console by pressing the Xbox button  on the front of the console for about 10 seconds until it shuts down completely.
    2. Unplug the console's power cable. Wait 10 seconds.

      Important Be sure to wait 10 seconds. This step resets the power supply.

    3. Plug the console power cable back in.
    4. Press the Xbox button  on your console to turn on the Xbox One.

    /Atic 

  • EA_Atic's avatar
    EA_Atic
    Icon for DICE Team rankDICE Team
    5 years ago
    I'm closing this thread to stop it being necroed.

    If you have any issues with SWBF2 please make a new topic about the issues you are having and what kind of steps you have tried to solve it.

    /Atic

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