I have the same problem with Leia's star cards.
Somehow I have managed to upgrade the star cards by starting the tutorial (of course by accident), then waiting for it to load and then leave the tutorial. After that I got a yellow marker on Leia and I was able to upgrade the star cards. However I still cannot upgrade Kylo Ren's star cards.
Not that it's a "solution", because obviously there is a problem on EA's end here, but what happens if you level up one more? Like play Kylo Ren in HvV a couple of rounds, can you upgrade when you get to level 26?
@Alliecat7803 I will try that
@Alliecat7803 I have reached rank 26 with Kylo and now I received two skill points instead of one and I was able to upgrade star cards to purple. I think one rank was not tracked by the skill points, so I could not upgrade the rare star cards to epic.
