Can't claim my reward...

Product: Star Wars Battlefront II
Platform:PC
What is your issue related to? Challenges
Which part of it? Persistent
Summarize your bug Can't claim my reward even I finished the challenge.
What is your gamertag/PSN ID/EA Account name? Carrack_Rafn
How often does the bug occur? Every time (100%)
Can you tell us the date (MM/DD/YYYY) that you saw the bug? 31/01/2018
What time did you see the bug? (HH:MM AM/PM) really supposed to know this? Nothing else to do? 17:00 I guess ?
In what game mode did the bug occur? Galactic Assault
What is your time zone? ECT - GMT + 1:00
Steps: How can we find the bug ourselves? looks my acount?
What happens when the bug occurs? I can't claim my reward even if I finished the challenge.
What do you expect to see? TO be able to claim it???
Please select your region Europe
AMD or Nvidia Model Number

‌

Product: Star Wars Battlefront II
Platform:PC
What is your issue related to? Challenges
Which part of it? Persistent
Summarize your bug Can't claim my reward even I finished the challenge.
What is your gamertag/PSN ID/EA Account name? Carrack_Rafn
How often does the bug occur? Every time (100%)
Can you tell us the date (MM/DD/YYYY) that you saw the bug? 31/01/2018
What time did you see the bug? (HH:MM AM/PM) really supposed to know this? Nothing else to do? 17:00 I guess ?
In what game mode did the bug occur? Galactic Assault
What is your time zone? ECT - GMT + 1:00
Steps: How can we find the bug ourselves? looks my acount?
What happens when the bug occurs? I can't claim my reward even if I finished the challenge.
What do you expect to see? TO be able to claim it???
Please select your region Europe
AMD or Nvidia Model Number