Cant Claim NT-242 after completing 400 kills

Product: Star Wars Battlefront II
Platform:Microsoft XBOX One
What is your issue related to? General
Summarize your bug NT-242 not unlocking after I completed 400 specialist kills
What is your gamertag/PSN ID/EA Account name? B3EFBUS
How often does the bug occur? Every time (100%)
Can you tell us the date (MM/DD/YYYY) that you saw the bug? 01/22/2018
What time did you see the bug? (HH:MM AM/PM)
In what game mode did the bug occur? Galactic Assault
What is your time zone? PST - GMT - 8:00
Steps: How can we find the bug ourselves? Hasn't been an uncommon bug according to several forums
What happens when the bug occurs? I go to the career/troopers page and it says my progress is at 400/400 specialist kills but it doesn't give me the option to claim the reward. I've shut down the game, restart the xbox, and tried playing more matches. Nothing works.
What do you expect to see? an NT-242 available for me to use.
Please select your region North America
AMD or Nvidia Model Number

‌

My photo is too large to upload, but it isn't an uncommon bug.

I go to the career/troopers page and it says my progress is at 400/400 specialist kills but it doesn't give me the option to claim the reward. I've shut down the game, restart the xbox, and tried playing more matches. Nothing works.