Forum Discussion

theboltholt's avatar
theboltholt
6 years ago

Capital Supremacy Crash

Product: Star Wars Battlefront II
Platform:Microsoft XBOX One
What is your issue related to? General
Summarize your bug Capital supremacy always crashes during Ship assault/defense phase
What is your gamertag/PSN ID/EA Account name? theboltholt82
How often does the bug occur? Often (50% - 99%)
Can you tell us the date (MM/DD/YYYY) that you saw the bug? 02/3/2020
What time did you see the bug? (HH:MM AM/PM) Constantly since the newest update
In what game mode did the bug occur? Capital Supremacy
What is your time zone? CST - GMT - 6:00
Steps: How can we find the bug ourselves? Play a round of Capital Supremacy on the Rebellion Era maps, it'll kick you after transitioning to the ships.
What happens when the bug occurs? Game either freezes or blacks out and I'm forced to quit and can't reload SWBF2.
What do you expect to see? Disappointment.
Please select your region North America
AMD or Nvidia Model Number

‌

This sucks. Since the BB-8 and BB-9E update, anytime I play CS I will get through the ground phase just fine. Then, randomly during the Ship phase my game will freeze. At first it wasn't a big deal. The problem is that even after quitting SWBF2 and reloading,  there is no audio and I can't load into any game mode. After resetting console twice I was finally able to get into HVV. 

Going to avoid CS until I've heard this issue resolved.

6 Replies

  • Darkorange2794's avatar
    Darkorange2794
    6 years ago
    @theboltholt Yeah same here having the same problem I was in a match and while playing it the match just unexpectedly crashed and I had to restart the whole game over again and now it seems that I have lost all audio in the game and it won't seem to start a match I just get kicked out from starting the match and it refuses to load.
  • EA_Atic's avatar
    EA_Atic
    Icon for DICE Team rankDICE Team
    6 years ago

    Hey @theboltholt after the resetting on the console did it work and by resetting what did you do exactly?

    @Darkorange2794  Did you try to power cycle the console and see if that helps? 

    How to power cycle the console: 

    1. Turn off your console by pressing the Xbox button on the front of the console for about 10 seconds, until it shuts down completely.
    2. Unplug the console's power cable. Wait 10 seconds.
      Important Be sure to wait at least 10 seconds. This step resets the power supply.
    3. Plug the console power cable back in.
    4. Press the Xbox button on your console to turn it on.

    /Atic 

  • theboltholt's avatar
    theboltholt
    6 years ago

    I have tried everything I could think of. Power Cycle, Clear Saved Games Cache (reset/refresh that seems to help things run a bit smoother), clean disc, uninstall and reinstall SWBF2, Wifi reset and power cycle. 

    Nothing seems to make a difference and it's happening to some of my buddies as well. We watched half our team get kicked in the middle of a Supremacy match just last night. one second it was full, moments later I checked again and we had 11 players...

  • EA_Atic's avatar
    EA_Atic
    Icon for DICE Team rankDICE Team
    6 years ago

    Thanks for coming back with some details! 

    Do you get an error code when this happens? @theboltholt  

    /Atic 

  • theboltholt's avatar
    theboltholt
    6 years ago

    No error code, the game either freezes mid-March or sends me back to the main screen without warning.

About STAR WARS™ Battlefront™ II

Official community forums for Star Wars™ Battlefront II™ discussions.17,281 PostsLatest Activity: 5 years ago