Changing the Resolution Scale will eventually make the game crash on AMD GPUs

Question

Product: Star Wars Battlefront IIPlatform:PCWhat is your issue related to? GeneralSummarize your bug Changing the Resolution scale crashes the game.What is your gamertag/PSN ID/EA Account name? Szaby59How often does the bug occur? Every time (100%)Can you tell us the date (MM/DD/YYYY) that you saw the bug?What time did you see the bug? (HH:MM AM/PM)In what game mode did the bug occur? Galactic AssaultWhat is your time zone?Steps: How can we find the bug ourselves? Start the game, change the resolution scale using the slider a few (usually 3-4 is enough) times.What happens when the bug occurs? The game crashes to desktop. Background monitoring tools show, that each time the resolution scale is changed, the VRAM usage significantly increases even in the menu and this eventually will make the game crash. What do you expect to see?Please select your region EuropeAMD or Nvidia Model Number RX Vega56, Radeon Software 19.4.1‌Doesn't happen with nVidia cards, I can change the resolution scale several times and the game is fine, but after 3-4 changes the game will crash on my AMD system.The option itself works just fine and the last known settings are applied after restarting the game.

ea_blueberry · Answer

Greetings,&nbsp;@Szaby59!Would you mind attaching a DxDiag report for us so we can look at your PC specifications? Do you happen to be running any other programs while playing too, like any overlays?

How to Pull a DxDiag
https://help.ea.com/en-us/help/pc/how-to-gather-dxdiag-information/

szaby59 · Answer

Nope, even disabled Origin Overlay and closed all unnecessary programs and still crashes if I change the resolutionscale too many times.

ea_blueberry · Answer

Thank you. Are you able to change it and save so you can play? Just curious, why are you going back and forth with the resolution changes so many times while playing?

szaby59 · Answer

Yes. But restart is necessary even after one change, the game seems to stutter a bit without it. I was trying to find the best settings and that involved changing the scaling a few times. Either way, it's not a critical issue, but I don't think it should crash the whole game. It seems like a memory leak what's causing the crash.

ea_blueberry · Answer

Have you tried playing on both DirectX11 and 12? I would try a quick clean boot too before launching the game next time to see if it's some third party program running in the background causing it to crash Origin.&nbsp;

Clean Boot your PC
https://help.ea.com/en-us/help/faq/how-to-clean-boot-your-pc/

PC Troubleshooting
https://help.ea.com/en-us/help/pc/pc-graphics-troubleshooting/

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Changing the Resolution Scale will eventually make the game crash on AMD GPUs

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