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mammoetcs's avatar
mammoetcs
7 years ago
Solved

Crashes and turns off XBOX during campaign

Product: Star Wars Battlefront II Platform:Microsoft XBOX One What is your issue related to? General Summarize your bug Game freezes and turns off entire Xbox One S during last campaign mission "D...
  • pstachof's avatar
    pstachof
    7 years ago

    I've been able to finish the first single player campaign and started on Resurrection.  Seems to be working fine now. I'll update if I run into this issue again. 

    Thank you to everyone that helped get this working again!

blueschill's avatar
blueschill
7 years ago
Clearing the Mac address does not work.

Sure it's worth a try if you've not tried it, but for most people here @Ironcococo2, they're wayyyy past all the normal every day fixes.

We've had this bug for a long time, no offence intended but this problem isn't user error and is far beyond Xbox's 'quick fix instructional guide' that a EA helpdesk rep reads from their basic troubleshooting script.

We await a fix from EA/
pstachof's avatar
pstachof
7 years ago
  • What type of Xbox One do you have? XBox One S
  • Where exactly during the Lando mission does it crash? What are you exactly doing? First it was during the first fight with the stormtroopers, at the beginning of the level. My controller was low on batteries so I thought that was the reason so I changed the batteries but it never connected again and the box reset. After the first restart it was right after the game loaded there was 3-5 sec of game play and it froze again, music when synth-y. Last few times it froze while loading the level. I tried the MAC address reset but haven't tried it after that.
  • Have you tried playing the campaign mission from the start? Does it still crash? I haven't tried starting all over, I tried starting the mission (cache grab) from the beginning
  • Is the game installed on the internal hard drive? Yes
  • Do you have any USB devices plugged into the Xbox? No
  • Have you tried a fresh reinstall? Not recently, I reinstalled a few months ago for another issue
  • What is your Gamertag? pstachofsky
  • Aguamooseman's avatar
    Aguamooseman
    7 years ago

    I just had the buzzing and crash that turned the xbox off.

    What type of Xbox One do you have?
    xBox One S
    What mission is it crashing in?
    Sullust Cache Grab
    What are you exactly doing before it crashes?
    After reaching the terminal n the AT AT factory fighting against storm troopers from the terminal room, dropped a smoke grenade and used thermal vision and freeze and crash.  My guess it has something to do with smoke grenade as many games stutter with so many particles at once.
    Have you tried playing the campaign mission from the start?
    Not yet, I haven't tried playing since crash, not sure I trust the game not to break my xbox.
    Does it still crash?
    Do not know
    Is the game installed on the internal hard drive?
    Yes
    Do you have any USB devices plugged into the Xbox?
    No
    Have you tried a fresh reinstall?
    Not Uninstalled game
    What is your Gamertag?

    MilkyMilkyMan

     have been PC gaming for 30 years my first instinct after crash was to check temperature. The fans were not blowing hot on my PC my cpu gets to about 70 degrees under full load and this was nowhere near that by putting my hand over fan vent, so I do not thing it was a temperature issue. More than likely ram or not enough power being sucked into the CPU/GPU/

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