I've been able to finish the first single player campaign and started on Resurrection. Seems to be working fine now. I'll update if I run into this issue again.
Thank you to everyone that helped get this working again!
I have an original Xbox one
the game keeps crashing on sullust
its doesn’t matter what I do it will crash
I have tried starting the mission again and it still crashes
The game is installed on an external hard drive
I have yet to try a fresh reinstall
my gamertag is LordyLizard
Community Manager@ramiro16000 @mammoetcs @piratespy6364 @EliGamer164 @pickles1138
With today's patch we are expecting this to be fixed. Can you please try the troubleshooting again below and see if it works for you? If necessary, try from the beginning of the mission. If it's still crashing on you after the steps below and reinstalling, please let us know what mission it is and if it crashes every time at a specific point in it.
Power Cycle the Console
Important Be sure to wait 10 seconds. This step resets the power supply.
Clear Mac Address
So far no issues. Endor loaded up and I'm playing now.
Installed the update and experienced the crash again, however I was able to get further than before I believe I'm about half way through Cache Grab.
I updated the game, reset the power (pulled the plug and had it off for a day or so), and reset the MAC address, then tried the game at the beginning of the level, it froze at Infiltrate the Factory at the very beginning of the level.
Since that that didn’t work I deleted the game and reinstalled. Then reset the power again (it was unplugged for like a week), reset the MAC address again, and restarted the Cache Grab level from the beginning. I was able to get to where Lando needs to escape the factory, Figure Out an Exit Strategy, and after dying a couple times it froze after returning to the game.
Have you tried playing the campaign mission from the start? Does it still crash?
I haven't tried starting the entire campaign over
As mentioned above I tried starting the mission (cache grab) from the beginning before it froze again. I have not tried it again, i shut the machine down and haven't had a chance to try again.
Also wanted to add that I’m in the US, and it’s on solder difficulty.
@EA_Blueberry wrote:With today's patch we are expecting this to be fixed. Can you please try the troubleshooting again below and see if it works for you? If necessary, try from the beginning of the mission. If it's still crashing on you after the steps below and reinstalling, please let us know what mission it is and if it crashes every time at a specific point in it.
Power Cycle the Console
- Turn off the Xbox One console by pressing the Xbox button on the front of the console for about 10 seconds until it shuts down completely.
- Unplug the console's power cable. Wait 10 seconds.
Important Be sure to wait 10 seconds. This step resets the power supply.
- Plug the console power cable back in.
- Press the Xbox button on your console to turn on the Xbox One.
Clear Mac Address
- Clear the MAC Address: From the Xbox dashboard select Settings>All Settings>Network>Network Settings>Advanced Settings>Alternate MAC address>Clear, then restart your Xbox.
Thankyou for getting a patch pushed out for us, I'm sure many other people not just us will be happy with it, this is most appreciated. So thankyou.
However i've only just seen this reply so I'm going to try it in the next couple of days and report back to tell you what is the result.
I will try it on all three models of xbox and fully test it.
Also thankyou to everyone in the community who have contributed to this thread and helped track down the problem, hopefully it will work for all of us and we can all finish what we started.
@EA_Blueberry do you know any details of what was causing the problem, or what was done to fix it?
Cheers
Blueschill
Community ManagerThe team made some stability improvements which they were confident would positively affect these crashes you were reporting. Looks like it's helped for a couple others so far, did the power cycle also help fix it for you?
make the power suply reset steps again and now work for me, allready finished the original campaing, now going for the added.
Tried all of these solutions and more, it's December 2020 and it is still not fixed.
