Daily crafting parts sometimes disappearing

I know it says opened but it doesn't give me the rewards. It glitches and quits before I get anything. I don't get any credits, crystals, or crafting parts.I have checked the collection and I get nothing. I have looked at the collection part and nothing new. It only happens when I hit circle (ps4) at leastt twice while opening crates (once to reveal all and once right after for it load faster but it exits when I do that) because sometimes I will be in a hurry and want it to reveal itself faster but it quits because technically ○ switches to a back button after you hit it once. Btw, you should have the reveal (x) and reveal all (○) be different from back button (also ○). Try □ or something for reveal all. Get back to me. Also I always check my balance before opening packs.