Duplicates Still DONT give back CREDITS!!!

Dear EA, I am 12 year's old and have an allowence of $5 per week. I purchased the deluxe trooper special edition via the pre-buy options on Xbox game store. I had to have my parents give a credit card and then I handed them over 18 weeks of my saved up money and hard earned labor. I know everyone paid the same amount for the game and my amount was not more than peoples in the post.

What I guess I am try to say in a message is that I gave up over 1/3 of a year of my allowence to get a game that from the start was absolutely brilliant to play, but has turned on me into a nightmare of scary dreams. It made me feel I had put my money to good use at first. Because I am limited to the time I can play the game (1 hour a night) and sometimes longer on the weekends. I thought purchasing some loot boxes would be smart beause I knew everyone would progress faster than me and I didn't want to be beat again and again by people with better players on their team. So I spend another $100 on a loot crate. This was like me spent a years worth of my money. I am not saying other people didn't work as hard as me for the money. I am only explaining it from my point of view. When I got the crystals, this helped me achive higher levels somewhat, even though I never got an epic item out a crate... is that really possible?

After playing for a about another couple weeks or more we got the first patch that had the Last Jedi content in it. I was so excited to be able to download this patch and play the game that I ended up doing special chores for free that were outside my normal ones. Maybe a bribery to my parents. They allowed me to play all day the weekend after the patch was downloaded by me. One that weekend is where I started seeing that for some reason each crate I opened didn't give me credits for anything I was promised. I was supposed to get 200 for the common and 400 for the uncommon and 600 for the rare. I still don't believe that Epic comes from crates. But if I was ever to win lottery maybe.

I see from many people here that they have differnt game playing ways. Computer, Xbox and PS4. I have an Xbox. I see maybe 2 people purchased crystal. So maybe that isn't because of that. But what is it that causes this issue? I have not been able to level up in the game at all. I have one game on my Xbox aside from some games downloaded from gold that I my cannot play because my parents said no, or just plain suck as games. I have no other option but ti play a game that isn't letting me move up in the game.

I need someone to please say this will be fix today or tonight. I have seen the posts of game players here who have lost patience. I am a kid, I have no patience for this and now I have no money to even make a newer decision on a game. Why is this isn't not fixed?